Travis Duquette
Burbank,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Seasoned Automotive Manager known for high productivity and efficient task completion. Specialize in strategic planning, operations management, and team leadership. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to drive success in fast-paced environments.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Automotive Manager
Andre’s Auto Body and Paint
North Hollywood, California
01.2005 - 03.2025
- Hired and trained team to maintain and repair vehicles.
- Implemented processes to improve customer satisfaction and retention.
- Developed operational plans to maximize efficiency while minimizing costs.
- Estimated repairs, managed employees, provided updates to insurance companies as well as customers.
- Managed inventory and materials
- In charge of day to day operations pertaining to every aspect of the facility.
- Ordered all parts
- Certified refinish technician
- I-CAR Platinum Individual
- Assessed employee performance regularly through reviews and feedback sessions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed daily operations of the shop including scheduling, staffing, budgeting, inventory control.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Negotiated contracts with suppliers for parts procurement at competitive rates.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with safety regulations, company policies, and procedures.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Assigned and scheduled work of auto service staff handling vehicles per day.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Burbank High School
Burbank06-2007
Skills
- Team management
- Employee training
- Customer service
- Inventory management
- Operational planning
- Contract negotiation
- Performance evaluation
- Problem solving
- Safety compliance
- Technical troubleshooting
- Process improvement
- Time management
- Budget management
- Customer retention
- Equipment maintenance
- Automotive repair
- Operations management
- Safety management
- Staff training and development
- State and local regulations
- Scheduling
- Automotive diagnostics
- Quality standards
- Vehicle inspection
- Scheduling abilities
- Preventative maintenance
- Labor estimating
- Vendor negotiation
- Employee evaluation
- Parts ordering
- Customer satisfaction
- Customer relations
- Employee retention
- Good judgment
- Performance management
- Interpersonal communication
- Managing operations and efficiency
- Reliability
- Recruitment and hiring
- Policy administration
- Problem-solving abilities
- Effective communication
- Computer skills
- Staff management
- Decision-making
- Task prioritization
- Teamwork and collaboration
- Scheduling and coordinating
- Customer relationship management
- Risk management
- Written communication
- Time management abilities
- Positive attitude
Certification
- I-CAR Platinum Individual
- 3M material certification
- DuPont refinish certification
Timeline
Automotive Manager
Andre’s Auto Body and Paint
01.2005 - 03.2025
High School Diploma -
Burbank High School