Merchandising operations
Carl Smith
Automotive Manager/Inventory Manager/Real Estate Agent
Flossmoor,IL
Summary
Customer satisfaction centric Automotive Manager with over 25 years of experience in Automotive industry. I have Proficiencies in customer service, inventory control, automotive service sales, CSI attainment, KPI attainment, staff training and development and Customer retention. I understand the expectation of the customer pertaining to addressing their vehicles needs. I listen for the Concern, assist in finding the root Cause and assist to provide a proper and honest course of Correction.
Overview
26
26
years of professional experience
Work History
Automotive Manager
Mavis Tire And Brakes
Orland Park, Illinois
08.2006 - Current
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
Real Estate Agent
Kale Realty
Chicago
04.2021 - Current
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Presented purchase offers to sellers for consideration.
- Advertised client properties through websites, social media, and real estate guides.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
District Operations Manager (Multi Unit)
Sears Automotive
Chicago, Illinois
07.2004 - 08.2006
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Supervised various locations, enforcing high-quality standards of operation.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
Service Manager
Mancari's Chrysler Dodge Jeep RAM
Oaklawn , Illinois
07.1999 - 07.2004
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma - Automotive Engineering Technology
Hubbard High School
Chicago, IL 08.1995 - 1999.06
Business Management
DeVry University
Downers Grove, IL 09.1999 - 2001.08
Skills
Strategic selling
Process and procedure development
Supervision
Business operations
MS Office
Team management
Budgets
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Real Estate Agent
Kale Realty
04.2021 - Current
Automotive Manager
Mavis Tire And Brakes
08.2006 - Current
District Operations Manager (Multi Unit)
Sears Automotive
07.2004 - 08.2006
Business Management
DeVry University
09.1999 - 2001.08
Service Manager
Mancari's Chrysler Dodge Jeep RAM
07.1999 - 07.2004
High School Diploma - Automotive Engineering Technology
Hubbard High School
08.1995 - 1999.06
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