Alicia Waldrop
Lubbock,TX
Summary
Experienced in teaching and serving roles, with strong problem-solving, professionalism, Microsoft Office, Google Suite, customer service, and deadline management skills. Seeking a full-time position in customer service management to utilize interpersonal skills, time management, and problem-solving abilities. Proven track record of delivering exceptional service and meeting customer needs, confident in contributing effectively to a dynamic team environment.
Overview
8
8
years of professional experience
Work History
Member Outreach Specialist
Devoted Health
10.2021 - Current
- Utilized company software (Orinoco, TalkDesk) to manage sensitive client information (PHI) and update existing and new client profiles.
- Qualified prospective clients based on Medicare guidelines and connected clients with licensed agents for consults
- Gained client trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Chosen for Culture Crew and increased employee engagement by implementing targeted outreach strategies and regularly participating in relevant events.
Fifth Grade Teacher
Judson ISD
05.2020 - 09.2021
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Attended and facilitated IEP/ARD meetings for students and families while maintaining confidentiality and professionalism.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Server
THE WEST TABLE
05.2018 - 05.2020
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Server/Tender
THE BREWERY LBK
05.2018 - 05.2020
- Kept register accurate through correct billing, payment processing and cash management practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Independent Contractor
SEEKING SITTERS
08.2016 - 01.2019
- Assisted children with homework assignments and special projects across different subjects.
- Communicated positively with children and guardians.
Education
Bachelor of Science - Multidisciplinary Studies
Texas Tech University
Lubbock, TX05.2020
Skills
- Documentation Proficiency
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Microsoft Office and Google Proficiency
- Adaptable and Flexible
Timeline
Member Outreach Specialist
Devoted Health
10.2021 - Current
Fifth Grade Teacher
Judson ISD
05.2020 - 09.2021
Server
THE WEST TABLE
05.2018 - 05.2020
Server/Tender
THE BREWERY LBK
05.2018 - 05.2020
Independent Contractor
SEEKING SITTERS
08.2016 - 01.2019
Bachelor of Science - Multidisciplinary Studies
Texas Tech University
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