Alicia Watrous
Jacksonville,US
Summary
Professional store management with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Safelite Auto Glass
Jacksonville, FL
01.2025 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Implemented data-driven strategies to improve customer satisfaction and service quality.
- Analyzed performance metrics to identify areas for improvement and drive continuous development.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led team in achieving operational goals through strategic planning and resource allocation.
Customer Advocate
Safelite Auto Glass
Jacksonville, FL
01.2024 - 01.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
RS2
Safelite Auto Glass
Jacksonville, FL
01.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Auto Glass Technician
Safelite Auto Glass
JACKSONVILLE, FL
03.2022 - 01.2023
- Repaired and replaced windshields following industry best practices to ensure customer safety.
- Utilized advanced calibration tools for auto glass installations to enhance precision and accuracy.
- Diagnosed issues with vehicle glass systems, providing timely solutions for customer satisfaction.
- Trained junior technicians on installation techniques and safety protocols, fostering a collaborative work environment.
Military Police Officer
United States Navy
01.2003 - 04.2009
- [Timeframe] patrols of assigned areas within operations areas were completed.
- Directed and controlled crowds and organized and recorded facts in order to prepare incident reports at base functions.
- Trained and instructed subordinates and supported units on [Type] training.
- Was in charge of writing daily activity, incident, and irregularity reports, which included equipment and property damage, theft, and the presence of unauthorized people or unusual events.
Education
Insurance claims adjuster - Some college (No degree) -
FSCJ North Campus
Jacksonville, FLBachelor of Science - Forensic Science
Mountain state university
Martinsburg, WV01.2012
Skills
- Store maintenance
- Employee engagement
- Operational efficiency
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Customer service
- Task delegation
- Staff management
Timeline
Assistant Store Manager
Safelite Auto Glass
01.2025 - Current
Customer Advocate
Safelite Auto Glass
01.2024 - 01.2025
RS2
Safelite Auto Glass
01.2023 - 01.2024
Auto Glass Technician
Safelite Auto Glass
03.2022 - 01.2023
Military Police Officer
United States Navy
01.2003 - 04.2009
Bachelor of Science - Forensic Science
Mountain state university
Insurance claims adjuster - Some college (No degree) -
FSCJ North Campus