Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Werger

Dubuque,Iowa

Summary

Seasoned Admissions Director with a strong background in overseeing admission processes for various educational institutions. Possess solid managerial experience, strategic planning abilities, and exceptional communication skills which have been instrumental in enhancing student enrollment rates. Demonstrated success in developing effective admissions policies and procedures to streamline operations. Committed to fostering positive relationships with students, their families, and faculty members to ensure smooth admission processes.

Overview

11
11
years of professional experience

Work History

Admission Director

Luther Manor at Hillcrest
Dubuque, Iowa
10.2023 - Current
  • Oversaw referral processes across multiple buildings, ensuring consistent and timely review of incoming referrals.
  • Collaborated with site teams to streamline intake procedures and improve inter-facility communication.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Directed the development of recruitment materials such as brochures, flyers, and presentations.
  • Assisted in creating presentations for clients outlining proposed solutions.
  • Developed and implemented marketing strategies to increase customer base and revenue.
  • Assisted in developing content for websites, blogs, and social media platforms.
  • Organized team events to promote a positive work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Admission Director

Harmony Dubuque
Dubuque, Iowa
11.2021 - 10.2023
  • Collaborated with departments to enhance admission policies and procedures.
  • Administered and analyzed admissions team performance, identifying trends and opportunities.
  • Supported families during crises or transitions involving residents at nursing home.
  • Engaged with local agencies and community organizations on issues affecting elderly populations.
  • Planned and executed impactful experiential marketing events.
  • Identified opportunities for new business partnerships and other growth initiatives.

Sexual Assault Response Coordinator

Riverview Center
Dubuque, Iowa
10.2020 - 11.2021
  • Cultivated relationships with external organizations that provide support services for victims of sexual violence or abuse.
  • Developed relationships with local service providers to coordinate referrals for survivors of sexual assault.
  • Conducted outreach activities to raise awareness about sexual assault issues in the community.
  • Collaborated with law enforcement agencies to ensure victims receive appropriate support services.
  • Participated in multidisciplinary team meetings concerning the needs of survivors of sexual assault.
  • Organized public events focused on raising awareness about resources available to survivors of sexual assault.

Program Manager of Residential Services

Hillcrest Family Services
East Dubuque, IA
06.2014 - 10.2020
  • Cultivated meaningful partnerships with local organizations that provided additional resources or expertise towards achieving program goals.
  • Conducted regular staff meetings to ensure program objectives were met.
  • Developed and maintained budgets, timelines, and performance metrics for residential services programs.
  • Oversaw recruitment process for new positions within the organization's residential services department.
  • Researched best practices for residential services programs and implemented changes as needed.
  • Created policies and procedures related to residential services programs.

Education

Master of Arts - Health Care Administration

Purdue University
West Lafayette, IN
10-2024

Bachelor of Arts - Liberal Studies

University of Dubuque
Dubuque, IA
05-2020

Skills

  • Marketing strategies
  • Customer service
  • Team building
  • Problem-solving abilities
  • Interpersonal communication
  • Time management
  • Attention to detail
  • Excellent communication
  • Creative direction
  • Networking
  • CRM management

Timeline

Admission Director

Luther Manor at Hillcrest
10.2023 - Current

Admission Director

Harmony Dubuque
11.2021 - 10.2023

Sexual Assault Response Coordinator

Riverview Center
10.2020 - 11.2021

Program Manager of Residential Services

Hillcrest Family Services
06.2014 - 10.2020

Master of Arts - Health Care Administration

Purdue University

Bachelor of Arts - Liberal Studies

University of Dubuque

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