Alicia Westerfield
Sharpsburg,KY
Summary
Accomplished professional with a diverse background, including a pivotal role at American Airlines, where I enhanced customer satisfaction through exceptional service. Expert in conflict mediation and emergency medical procedures, I excel in adaptability, ensuring high-quality service across various roles. Demonstrated success in mentoring teams and improving operational efficiency, embodying leadership with a commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Sky Cleaners
Duluth, GA
04.2024 - Current
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Reconciled monthly payroll accounts to ensure accurate payments to employees.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Flight Attendant
American Airlines
New York, NY
05.2018 - 03.2024
- Assist passengers with special needs (children, disabled persons, elderly, etc)
- Operated in compliance with all airline and federal aviation regulations, for complete compliance with safety and security procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Maintained a firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears, and provide a secure environment.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Radiology Tech Aide/Patient Transporter
Owensboro Health Regional Hospital
Owensboro, KY
03.2016 - 03.2018
- Provide assistance to licensed radiologists to prepare patients for procedures such as X-ray imaging, CAT scans, and MRI diagnostics.
- Adhered to strict HIPAA guidelines and company regulations to maintain confidentiality regarding patient health data and medical records.
- Assist technicians in transferring patients from the mode of transport to radiology equipment.
- Transported patients to testing and treatment units, operating rooms, and other areas using moveable beds, wheelchairs, and stretchers.
Barista/Cashier
The Creme Coffee Shop
Owensboro, KY
01.2015 - 07.2017
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Maintained calm demeanor during high-volume periods and special events.
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Utilized POS system to receive and process customer payments.
Activities Aide
Wellington Parc
Owensboro, KY
01.2015 - 05.2016
- Specializes in caring for adults with Alzheimer's disease and related disorders.
- Assisted the resident with maintaining personal hygiene and grooming to optimize dignity and self-esteem.
- Provided one-on-one support to residents who needed extra assistance participating in activities.
- Provided emotional support to both clients and family members during difficult times.
- Adhere to structured programs of activity to optimize function and improve quality of life.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
Cashier/Kids Lead
Shoe Carnival
Owensboro, KY
09.2013 - 01.2015
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
Associate of Science -
Owensboro Community And Technical College
Owensboro, KYSkills
- Customer service
- Adaptability and flexibility
- Emergency medical training
- Conflict mediation
- Experience with payroll
- HIPAA compliance
- Senior living experience
- Food service
Certification
First Aid/CPR Certified
Timeline
Manager
Sky Cleaners
04.2024 - Current
Flight Attendant
American Airlines
05.2018 - 03.2024
Radiology Tech Aide/Patient Transporter
Owensboro Health Regional Hospital
03.2016 - 03.2018
Barista/Cashier
The Creme Coffee Shop
01.2015 - 07.2017
Activities Aide
Wellington Parc
01.2015 - 05.2016
Cashier/Kids Lead
Shoe Carnival
09.2013 - 01.2015
Associate of Science -
Owensboro Community And Technical College
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