Experienced Performance Management Specialist with a strong background in talent management and acquisition at the Defense Intelligence Agency (DIA). Expert in performance evaluation processes, policy development, and promotion panel support. Skilled in coordinating performance management process, aligning objectives with strategic goals, and fostering an inclusive workforce. Proficient in data analysis, stakeholder collaboration, and ensuring compliance with federal regulations. Demonstrated success in managing internship programs, awards administration, and personnel action requests.
Overview
6
6
years of professional experience
Work History
Performance Management Specialist - 40 Hours
Defense Intelligence Agency, DIA
Washington, DC
05.2023 - Current
Subject Matter Expert: Expert in Performance Management HR Information System and guidance/policies for DIA civilian workforce. Coordinate performance evaluation process by collaborating with stakeholders such as raters, reviewers, employee management relations team, and performance management review authority panels to align objectives with DIA and Office of the Director of National Intelligence (ODNI) strategic goals, ensuring a high-performing and inclusive workforce.
Promotion Panel Support: Serve on the Promotion Panel as a Subject Matter Expert for the Human Resources Career Field, ensuring adherence to Talent Management policies and guidelines during the employee selection process for promotions.
Quality Step Increases: Manage the information system to input and track employees qualified for salary quality step increases based on merit, ensuring accurate records and timely processing.
Policy/Guidance Development: Develop user guides and advise the workforce on performance-based awards such as the Director’s Monetary Award, Special Act Awards, Peer-to-Peer Awards, and Time-off Awards, providing clear instructions and guidelines for the agency.
Hiring Events Participation: Participate as a panel member in Human Resources Career Hiring Events, conducting interviews and scoring candidates to facilitate conditional job offers for DIA.
Personnel Action Request (PAR): Process and approve performance-based award Personnel Action Requests (PARs) for employees, ensuring timely distribution of recognition funds, including those for former and external rotational employees.
Data Reporting: Monitor milestone reports for relevant organizations to ensure performance plans, mid-year reviews, and annual evaluations are progressing as scheduled and completed promptly. Collect and organize data for leadership review.
Internship Program Manager - 40 Hours
Defense Intelligence Agency, DIA
Washington, DC
03.2021 - 05.2023
Program Re-establishment: Re-established the relationship with the Department of Defense Science, Mathematics, and Research for Transformation Scholarship (SMART) Program, coordinating application reviews and maintaining workforce projections. Successfully reinstated DIA’s participation in the SMART Selection Cycle.
Vacancy Announcements: Developed and posted electronic vacancy announcements, reviewed applications, and finalized referral lists, leading to job offers for new scholars.
Educational Outreach: Created and presented PowerPoint presentations to educate the workforce on the SMART/Louis Stokes Internship Programs.
Inter-Agency Collaboration: Established partnerships with other agencies, enhancing the internship programs and integrating additional science, technology, engineering and mathematics (STEM) talent into DIA.
Policy/Guidance Development: Created policies and procedures for various SMART processes, ensuring compliance with regulations and program goals.
Consultation and Metrics: Provided expert consultation to managers and maintained tracking metrics for leadership, supporting data-driven decision-making for selection of STEM Interns.
Awards Program Manager - 40 Hours
Defense Intelligence Agency, DIA
Washington, DC
09.2019 - 03.2021
Awards Management: Led the administration of major awards, including the Defense Intelligence Director’s Award and the DIA Civilian Achievement Award. Facilitated and processed various awards such as tenure and external agency awards. Maintained accurate records, coordinating between vetting offices, and ensuring timely approvals.
Policy Development: Developed and implemented policies for the agency’s awards programs, ensuring compliance with federal regulations.
Event Planning: Managed the planning and execution of the Director’s Annual Awards Ceremony, coordinating invitations, RSVPs, and security clearances military base access.
Staff Training: Conducted training sessions on the awards process to new award program managers in addition to staff officers and supervisors, ensuring consistent and compliant award submissions.
Permanent Change of Station Consultant - 40 Hours
Defense Intelligence Agency, DIA
Washington, DC
09.2018 - 09.2019
Permanent Change of Station (PCS) Counseling: Provided detailed counseling on PCS travel entitlements to DIA civilian workforce to include Senior Executive Service, advising on complex and sensitive issues related to international and domestic travel assignments.
Cross-Organizational Coordination: Collaborated with various departments to ensure efficient PCS processes and compliance with travel regulations.
Process Improvement: Evaluated and improved PCS processes, leading the PCS Travel Voucher Team to ensure accurate and timely processing of travel vouchers.
Policy and Guidance Development: Provided guidance on PCS policies and regulations, reducing errors and improving process efficiency.
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting
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