Alicia White
Dispatcher
Durham,North Carolina
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Durham Technical Community College
09.2019 - Current
- Directed dispatching, routing, and tracking of 7+ officers
- Manage incoming calls and emails, promptly responding to inquiries and providing exceptional customer service
- maintain accurate records and documentation, including filing and organizing important documents
- assist with administrative tasks such as preparing reports and scanning documentation, and assist students and staff with ID's and parking decals
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations
- Generated reports
Home Health Caregiver
HomeCare
06.2015 - Current
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Construction Intern
Hope Renovations
02.2023 - 05.2023
- Studied plans for each job to gain understanding of materials, tools and work required.
- Interacted daily with various project managers, subcontractors, to complete construction projects.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Installed drywall, siding and other structural components.
- Helped with door and window installations.
- Mixed and poured concrete for variety of projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor of Science - Criminal Justice With Minor in Social Work
University of North Carolina At Pembroke
Pembroke, NC05.2025
No Degree - Construction Trades
Durham Technical Community College
Durham, NC12.2023
Associate of Applied Science - Criminal Justice
Durham Technical Community College
Durham, NC12.2021
Skills
- Service Coordination
- Dispatch Coordination
- Work Order Management
- Route Navigation
- Database Management
- Stress Tolerance
- Drywall Installation
- Hand-tool proficiency
- Power Tool Operation
- First aid and safety
- Power tool proficiency
- Protective equipment knowledge
Certification
- DCI certified
- OSHO 10 certified
- Basic first aid, CPR and AED certified
Timeline
Construction Intern
Hope Renovations
02.2023 - 05.2023
Dispatcher
Durham Technical Community College
09.2019 - Current
Home Health Caregiver
HomeCare
06.2015 - Current
Bachelor of Science - Criminal Justice With Minor in Social Work
University of North Carolina At Pembroke
No Degree - Construction Trades
Durham Technical Community College
Associate of Applied Science - Criminal Justice
Durham Technical Community College
- DCI certified
- OSHO 10 certified
- Basic first aid, CPR and AED certified
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