Alicia White

• Managed a portfolio of commercial and residential accounts, ensuring high levels of customer

satisfaction and retention through proactive communication and service optimization.

• Acted as the primary point of contact for clients, addressing inquiries, resolving concerns, and providing

solutions to meet security needs.

• Collaborated with internal teams (sales, technicians, and customer support) to deliver tailored security

solutions, ensuring seamless installations and service delivery

• Advised customers on payment solutions, including loan restructuring and settlement offers, to facilitate timely debt resolution.

Explained financial options to clients, enhancing their understanding and ability to manage debts effectively.

• Consistently met and exceeded collection targets by using persuasive communication and problem-solving

solving skills.

• Initiated and received calls to negotiate repayment arrangements with customers, effectively resolving

overdue balances while maintaining positive relationships.

• Managed a portfolio of delinquent accounts, ensuring timely follow-up and payment recovery in

accordance with bank policies.

• Conducted thorough reviews of customer accounts, identified payment patterns, and escalated cases

to higher management or legal teams when necessary.