Alicia Whitsett

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Performed inventory control, such as counting, and stocking merchandise.
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

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• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Preparing medications based on doctors, nurses orders or other hospital staff

Mixing and preparing other medications, including IV solutions and other specialized compounds

repackaging bulk medications into smaller units for patient use

filling automatic dispensing machines in various hospital departments including nursing units and ER