Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kory Miller

Fountain Valley,CA

Summary

To work in an environment where my organization and problem solving skills are utilized. Diligent worker with proven eye for detail and goal-oriented mindset. Known for getting the job done quickly and to clients and managements satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead VSC Technician

Tesla
08.2021 - 02.2024
  • Responsible for preparing appointments and writing up concerns and adding appropriate correction codes for entire Orange County/Hawaii region
  • Performed remote diagnosis on vehicles prior to appointments and recommend repairs for a seamless service experience
  • Responsible for ensuring KPI’s were on track with leaderships direction
  • Led virtual technician team to give proper direction to ensure appointments were fully prepared within 24 hours after creation
  • Winner of Q1 2023 Impact award.
  • Streamlined processes by implementing efficient workflows and minimizing service wait times.

Service Technician

Tesla
08.2018 - 08.2021
  • Diagnosed customer concerns and recommended repairs based on onsite diagnosis
  • Advised customers on repairs prior to leaving vehicle and addressed any easy to fix repairs without leaving vehicle
  • Occasionally performed mobile service calls and serviced vehicles in the field with no outside support.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

Assistant Manager

O’Reilly Auto Parts
11.2015 - 08.2018
  • Ensure the store hit daily and monthly goals by training employees on selling tools and knowledge of parts
  • Managing hours and payroll
  • Delegating daily tasks
  • Personally held highest sales in store consecutively and consistently.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.

Parts Sales Manager

AutoZone
06.2014 - 10.2015
  • Responsible for daily tasks such as maintaining a clean work area
  • Assisting customers find parts and sharing knowledge on diagnosing problems and getting the right parts to get the job done right the first time
  • Worked my way up from entry level to low level management.

Education

Tesla START: Rio Hondo College
Whittier, CA
11.2018

AA in engine performance -

Golden West College
Huntington Beach, CA
12.2013

Skills

  • Excellent customer service skills
  • Use of Microsoft office tools
  • Excellent communication and documentation skills
  • Skills in service writing and Repair order writing that can be applied to any role
  • Quick learner and able to adapt quickly to changes
  • Able to multitask
  • System Troubleshooting
  • Very detailed oriented
  • Workload Management
  • Troubleshooting
  • Tech-Savvy

Certification

  • Certified Transaction Coordinator
  • 609 AC certification

Timeline

Lead VSC Technician

Tesla
08.2021 - 02.2024

Service Technician

Tesla
08.2018 - 08.2021

Assistant Manager

O’Reilly Auto Parts
11.2015 - 08.2018

Parts Sales Manager

AutoZone
06.2014 - 10.2015

Tesla START: Rio Hondo College

AA in engine performance -

Golden West College

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Kory Miller