Alicia Williams
Milton
Summary
Energetic and dependable customer service professional with 10+ years of experience in the restaurant industry. Recognized for leadership, teamwork, community involvement, and creating exceptional guest experiences in a fast-paced environment. Skilled at solving problems under pressure, handling financial transactions, and meeting deadlines. looking to bring strong communication, organization, and people skills to a new career with opportunities for growth.
Overview
10
10
years of professional experience
Work History
Local Store Marketer
Texas Roadhouse
Milton, FL
01.2025 - Current
- Coordinated promotional events to enhance customer engagement and boost foot traffic to restaurant.
- Collaborated with management to implement community outreach programs, fostering strong local partnerships.
- Analyzed market trends and customer feedback to refine marketing approaches and improve campaign effectiveness.
Bartender
Texas Roadhouse
Milton, FL
02.2021 - Current
- Crafted and served a diverse range of alcoholic and non-alcoholic beverages to enhance guest satisfaction.
- Trained new bartenders on menu items, drink preparation techniques, and customer service best practices.
- Collaborated with kitchen staff to provide timely service during peak hours, improving overall efficiency.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
Server
Texas Roadhouse
Milton, FL
02.2018 - Current
- Managed multiple tables, prioritizing guest needs and enhancing overall dining experience.
- Assisted in inventory management and supply ordering to ensure adequate stock levels.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Server
Texas Roadhouse
Milton, FL
07.2016 - 01.2018
- Implemented upselling techniques, contributing to increased sales and revenue growth.
- Greeted and seated guests, ensuring positive first impressions and enhancing customer experience.
- Coordinated logistics for timely delivery of materials and supplies during events.
Education
High School Diploma -
Pace High School
Pace, FL No Degree - License Practical Nurse
Locklin Technical College
Milton, FL 07-2019
Skills
- Marketing analytics
- Customer engagement
- Documentation accuracy
- Organization
- Problem Solving
- Strong Multitasking
- Conflict Resolution
- Documentation & Accuracy
- Strong work ethic
Timeline
Local Store Marketer
Texas Roadhouse
01.2025 - Current
Bartender
Texas Roadhouse
02.2021 - Current
Server
Texas Roadhouse
02.2018 - Current
Server
Texas Roadhouse
07.2016 - 01.2018
High School Diploma -
Pace High School
No Degree - License Practical Nurse
Locklin Technical College