Danielle Kitson
Rockford,IL
Summary
Dynamic marketing professional with a proven track record at Texas Roadhouse, enhancing customer engagement and streamlining operations for increased revenue. Expert in digital marketing and graphic design, with a knack for fostering collaborative environments. Demonstrates exceptional time management and project planning skills, driving successful advertising campaigns and promotions.
Overview
4
4
years of professional experience
Work History
Local Store Marketer
Texas Roadhouse
06.2023 - Current
- Maximized revenue potential by identifying opportunities for cross-selling and upselling during customer interactions.
- Managed store's online presence on various platforms with timely updates improving overall online visibility.
- Streamlined communication between store teams, leading to a more cohesive work environment and enhanced collaboration on projects.
- Improved customer engagement with personalized shopping experiences tailored to individual preferences.
- Increased customer satisfaction by creating and implementing engaging in-store promotions and events.
- Administered and procured funding for new marketing programs.
- Utilized specialized software to capture and process data.
Teacher
KinderCare Learning Centers
11.2022 - 05.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Documented student progress and communicated with parents to keep informed.
Server
Texas Roadhouse
01.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Social Sciences - Sociology With An Emphasis in Social Work
Grand Canyon University
Phoenix, AZ04.2025
Skills
- Customer Engagement
- Merchandising Strategies
- CRM Management
- Marketing Analytics
- Sales Promotion
- Advertising Campaigns
- Target Audience Identification
- Mobile marketing
- Time Management
- Scheduling
- Digital Marketing
- Graphic Design
- Project Planning
- Business Administration
Timeline
Local Store Marketer
Texas Roadhouse
06.2023 - Current
Teacher
KinderCare Learning Centers
11.2022 - 05.2023
Server
Texas Roadhouse
01.2021 - 05.2023
Bachelor of Social Sciences - Sociology With An Emphasis in Social Work
Grand Canyon University