Mackenzie Henderson
Summary
Energetic and personable individual with passion for engaging with customers and creating memorable experiences. Understanding of promotional strategies and marketing fundamentals, coupled with skills in social media management and event coordination. Capable of driving customer engagement and enhancing store visibility.
Adaptable and organized with positive attitude and strong communication skills. Possesses knowledge of office operations and proficiency in Microsoft Office Suite and data entry. Ready to streamline administrative processes and contribute to team efficiency.
Overview
5
5
years of professional experience
Work History
Local Store Marketer
Texas Roadhouse
11.2023 - 10.2024
- Facilitated regular community outreach events that fostered goodwill and raised awareness of the businesses offerings within the local area.
- Boosted business sales through effective visual merchandising and product placement strategies.
- Streamlined communication between business teams, leading to a more cohesive work environment and enhanced collaboration on projects.
- Maximized revenue potential by identifying opportunities for cross-selling and upselling during customer interactions.
- Managed businesses online presence on various platforms with timely updated improving overall social presence.
Lifeguard
The City of Bridgeport
03.2021 - 11.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.
Front Desk Receptionist
The Bridge Sports Complex
04.2020 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Waitress
Bob Evans
08.2019 - 05.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Business Management
Fairmont State University
Fairmont, WV05-2027
High School Diploma -
Bridgeport High School
Bridgeport, WV05-2023
Skills
- Customer engagement
- Merchandising strategies
- Marketing analytics
- Teamwork and collaboration
- Time management
- Strategic planning
- Graphic design
- Relations
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
Timeline
Local Store Marketer
Texas Roadhouse
11.2023 - 10.2024
Lifeguard
The City of Bridgeport
03.2021 - 11.2023
Front Desk Receptionist
The Bridge Sports Complex
04.2020 - 01.2023
Waitress
Bob Evans
08.2019 - 05.2021
Bachelor of Science - Business Management
Fairmont State University
High School Diploma -
Bridgeport High School
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