Kaitlyn Singleton
Summary
Dynamic and results-driven professional with a strong work ethic and proven customer engagement skills at Texas Roadhouse. Adept in cash handling and marketing analytics, I excel in enhancing guest experiences and driving sales promotions. Recognized for reliability and teamwork, I thrive in fast-paced environments while maintaining attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Local Store Marketer
Texas Roadhouse
07.2024 - Current
- Developed and implemented local marketing campaigns to enhance community engagement.
- Collaborated with store management to optimize promotional materials and in-store displays.
- Practiced community engagement by attending events, helping plan fundraisers and visiting other local businesses
- Designed various store flyers and was in charge of store decorations
Waitress
Texas Roadhouse
09.2023 - Current
- Provided excellent customer service by promptly taking and delivering orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted with menu knowledge, ensuring customers received accurate information on food options.
- Supported team members during peak hours to improve service efficiency and response times.
- Processed payments accurately using point-of-sale systems for seamless transactions.
- Learned safety protocols and food handling procedures to maintain a hygienic work environment.
To-Go Server
Texas Roadhouse
09.2022 - Current
- Managed multiple orders simultaneously, maintaining efficiency during peak hours.
- Trained new to-go employees on menu items, service protocols, and operational procedures.
- Resolved guest inquiries and concerns promptly, enhancing overall dining experience.
- Monitored inventory levels of to-go items, facilitating restocking as needed.
Assistant Manager
Baskin Robins
05.2021 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Pueblo West Highschool
Pueblo West, COSkills
- Customer engagement
- Strong work ethic
- Cash handling
- Memory retention
- Safe food handling
- Marketing analytics
- Sales promotion
- Scheduling
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
Certification
Food Safety Certificate
TIPS Training (responsible alcohol sales)
Timeline
Local Store Marketer
Texas Roadhouse
07.2024 - Current
Waitress
Texas Roadhouse
09.2023 - Current
To-Go Server
Texas Roadhouse
09.2022 - Current
Assistant Manager
Baskin Robins
05.2021 - 09.2022
High School Diploma -
Pueblo West Highschool