Serenity Stevenson
Waco
Summary
Dynamic professional with a proven track record enhancing operational efficiencies through innovative strategies and stellar customer engagement. Expert in multitasking and problem-solving, I excel in environments requiring attention to detail and strong organizational skills. Achieved high customer satisfaction ratings by leveraging customer service expertise and taking a people centric approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Local Store Marketer
Bubbas 33
07.2020 - Current
- Boosted store sales through effective visual merchandising and product placement strategies.
- Collaborated with other departments within the store to create a seamless shopping experience for customers.
- Maximized revenue potential by identifying opportunities for cross-selling and upselling during customer interactions.
- Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
Bartender
Bubbas 33
07.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Personal Shopper
HEB Grocery Store
06.2022 - 12.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Volunteer
Texas Sports Hall Of Fame
08.2023 - 08.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Arts - Counseling Psychology
Tarleton State University
Stephenville, TX05-2026
Associate of Arts - Counseling Psychology
McLennan Community College
Waco, TX12-2024
Skills
- Customer engagement
- Merchandising strategies
- Strong multitasking
- Highly reliable
- Customer service expertise
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Problem-solving
Certification
- ServSafe Alcohol - National Restaurant Association.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
Volunteer
Texas Sports Hall Of Fame
08.2023 - 08.2023
Personal Shopper
HEB Grocery Store
06.2022 - 12.2023
Local Store Marketer
Bubbas 33
07.2020 - Current
Bartender
Bubbas 33
07.2020 - Current
- ServSafe Alcohol - National Restaurant Association.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Bachelor of Arts - Counseling Psychology
Tarleton State University
Associate of Arts - Counseling Psychology
McLennan Community College
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