Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alicia Winters

Toledo,OH

Summary

Results-driven administrative professional with strong focus on team collaboration and organizational efficiency. Adept at managing operations, optimizing workflows, and ensuring high standards of performance. Skilled in strategic planning, problem-solving, and adapting to changing needs. Known for reliability and commitment to achieving impactful outcomes.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Bon Secours Mercy Health
06.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Administrative Director

Our Open Arms Daycare
11.2017 - 02.2024
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Led, directed, managed and mentored 12 administrative staff members.
  • Facilitated meetings among various departments to address challenges or issues affecting the organization''s goals.
  • Implemented data management systems to track key performance metrics and inform strategic decision making.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained compliance with industry regulations through diligent record-keeping and regular audits.

Lead Technician

Biolife Plasma Services
01.2023 - 11.2023
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Administrator

3 Heart Learning Institute
08.2015 - 05.2019
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Education

No Degree - Medical Assistant

Athena Career Academy
Toledo, OH
06-2024

High School Diploma -

Life Skills Center
Toledo Oh
06-2007

Skills

  • Organizational leadership
  • Public speaking skills
  • Document management
  • Presentation skills
  • Meeting planning
  • Client strategy
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Multitasking Abilities

Languages

English
Full Professional

Timeline

Medical Assistant

Bon Secours Mercy Health
06.2024 - Current

Lead Technician

Biolife Plasma Services
01.2023 - 11.2023

Administrative Director

Our Open Arms Daycare
11.2017 - 02.2024

Administrator

3 Heart Learning Institute
08.2015 - 05.2019

No Degree - Medical Assistant

Athena Career Academy

High School Diploma -

Life Skills Center
Alicia Winters