Alicia Wobma

Work History

Funny Business Agency

Ada, MI

08.2014 - Current

Provided exceptional customer service, fostering positive relationships with both new and existing clients.
Collaborated with team members to improve overall productivity and communication within the office.
Maintained strict confidentiality when handling sensitive client information during the scheduling process.
Book comedians nationwide in various comedy clubs/bars/restaurants. Working with comedy club managers to manage above incoming comedians each week
Work with Corporate clients yearly to formulate entertainment options that best fit their event and secure their chosen option.
Manage all contracts throughout the company including but not limited to upcoming corporate events, current comedy clubs, bars, and restaurants.
Weekly meetings with other agents at the company to ensure they have all the support they need in the contract/payment process for their accounts.
Contract, payment follow ups as required to ensure return in a timely manner
Manage comedian records with the company to ensure we have their most current address, headshot, bio and promo clips for pitching as ideas

Howard City Lanes

Howard City, MI

06.2020 - 05.2021

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Bussed and reset tables to keep dining room and work areas clean.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Gilmore Collection Catering

Grand Rapids, MI

10.2012 - 08.2014

Developed detailed timelines for each event, ensuring seamless execution of all tasks leading up to the main occasion.
Provided menu planning expertise and secured correct amount of food for each of the event needs
Assisted in planning, logistics and execution of Weddings, Corporate Events and Holiday Party special events.
Conducted site visits with clients to showcase venue features and discuss customization options tailored to their unique vision.
Collaborated with clients to create customized event plans tailored to their specific needs and preferences.
Maintained accurate records of all event-related transactions for thorough financial reporting purposes after each function's conclusion.
Liaised with event support personnel, outside vendors and suppliers.
Provided exceptional customer service while fielding inquiries from prospective clients about available services and upcoming events.
Streamlined event setup and teardown processes for improved efficiency and reduced labor costs.
Greeted and monitored guests at events, remaining attentive to individual needs to gain continuous repeat support.
Trained and supervised event staff to complete tasks on time.
Coordinated florists, photographers, and musicians for events.
Provided exceptional on-site support during events, addressing attendee inquiries or concerns promptly while maintaining a professional demeanor.

Viotron International

Ada, MI

10.2005 - 10.2012

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
Performed inventory control, such as counting, and stocking merchandise.
Collaborated with team members to maintain a clean, organized work environment.

Curley Cone

Wayland, MI

04.2000 - 09.2006

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

The Bib

Gun Lake, MI

10.2003 - 10.2004

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.