Alicia Wright
Byrne Dairy and Deli
Central Square
1
Certification
24
years of professional experience
Accomplished Corporate Food Service Trainer at Byrne Dairy and Deli, skilled in training and development, enhancing service quality, and fostering vendor relationships. Proven ability to streamline operations and improve efficiency. Adept at making every moment a teachable one, with strong communication skills and expertise in inventory management.
Work History
Corporate Food Service Trainer
19 Years 3 Months- Developed and delivered training programs enhancing service quality and customer satisfaction.
- Facilitated onboarding processes, ensuring new team members quickly adapted to operational standards.
- Assessed training needs through performance evaluations, improving staff competencies and service delivery.
- Implemented standard operating procedures, streamlining workflows and increasing efficiency in service operations.
- Working with stores on inventories going over gross profits helping them fix and get better control of their spending
- Hands on training with all staff making every situation a teachable one
- Ran the booth at the fair in the dairy building with all minors in charge of orders, deliveries, getting 3 ice cream machines cleaned and back together before doors opened
- Facilitated cross-departmental collaboration to ensure consistency in customer service practices across all areas of the organization.
- Identified key areas that could use improvement and implemented new processes, which increased efficiency.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Built and maintained professional relationships with vendors and suppliers.
Crew Member
6 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and quality standards during food preparation.
- Collaborated with team members to maintain cleanliness and organization throughout the restaurant.
- Trained new crew members on operational procedures and customer service excellence, fostering team cohesion.
- Assisted in inventory management, ensuring stock levels met demand while minimizing waste and loss.
- Implemented process improvements for order accuracy, enhancing overall operational efficiency during peak hours.
- Monitored food safety practices, ensuring compliance with health regulations and company policies consistently.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Onondaga County Department of Social Services Heap
6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Data entering
- Filing ,answer phones organizing case records
- Was incharge of group interviews and loading their files into the system and gave speeches to the large groups
Lead Upk Teacher
4 Years 3 Months- Designed and implemented engaging lesson plans aligned with state educational standards.
- Facilitated a nurturing classroom environment promoting social, emotional, and cognitive development.
- Collaborated with parents to assess student progress and address individual learning needs.
- Made lesson plans for week to week for the classroom
- Prepared preschool children for kindergarten all were able to write names count tell shapes colors and knew most of their letters
- Creating a lesson plan to touch on every base science math reading and sensory skills
- Established strong relationships with students, parents, and fellow educators in order to provide optimal support for each child''s unique educational journey.
- Fostered a positive classroom atmosphere by implementing effective classroom management strategies and promoting respect among students.
- Promoted critical thinking skills by challenging students with open-ended questions and complex problems during class discussions.
Dominicks Restaurant
2 Years 4 Months- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
- Early Childhood Care And Education
High School Diploma - Early Childhood Care And Education / Biology Major
Skills
Training and developing trainer
Customer service/ vendors relationships
Sales management
Inventory reports
Making every moment a teachable one
Training everyone on ice cream machines breaking down to putting them back together
Certification
Cpr and first aid trained
Serv safe certified
Timeline
Corporate Food Service Trainer
Byrne Dairy and Deli
05.2007 - CurrentRead More
Crew Member
Burger King
03.2007 - 09.2007Read More
Onondaga County Department of Social Services Heap
Onondaga County DSS
11.2006 - 05.2007Read More
Dominicks Restaurant
Pappys Ice Cream Stand
05.2004 - 09.2006Read More
Lead Upk Teacher
Learn as You Grow Day Care
08.2002 - 11.2006Read More
Onondaga Community College
from Early Childhood Care And Education
Read More
Cicero North Syracuse High School
High School Diploma from Early Childhood Care And Education / Biology Major
Read More