Alicia Youvella
Keams Canyon,AZ
Summary
Working for over 20 years in Hopi communities professionally and volunteering, I have a positive reputation in Hopi communities across the board.
I have solid relations that continue to show that I work to benefit my communities as a whole.
Providing solutions, examples, and listening whole heartedly to what my Hopi Communities want. I promote services with truth, factual points and benefits as well as possible setbacks because I believe my Hopi people deserve best services and options in what works best for their location. I am not intimidated when questioned. I'm not afraid of being wrong . I will provide necessary information for following up with information in giving answers. I am aware I am not able to please everyone, all of the time. I am happy with being successful in strides and letting the work speak for itself in hopes of it attracting more to participate.
Overview
25
25
years of professional experience
Work History
Service Order Coordinator
Hopi Telecommunications
Keams Canyon, AZ
04.2009 - Current
- Provide project updates to the public via local radio station, Village meetings, and through local conferences with informational booths. Presentations for any organizations requesting updates, changes or for answering FAQ's.
- Providing clear explanations of work, updates and expectations to the general public to understand in relatable language and not sounding in over technical terms.
- Work alongside projects to review mapping, project schedules, client relations, timelines and gain information to update client base.
- Implementation of marketing and promotions.
- One on one contact with customer base to promote service, get buy in and encourage the benefits of services provided.
- Working with customer base to retain 85% of customers despite new satellite internet.
- Implement best practices for in house operations with Service Orders, Trouble Tickets, Reports, and Database training.
- Coordinate order processing workflows to enhance efficiency and accuracy with servicing customers and scheduling work to be completed.
- Manage, track and coordinate Service Orders and Trouble Tickets for customer requests/issues.
- Streamline communication between employees, construction crews, Community Service Administrators, customers, Village leaders, Hopi Tribal Council , Hopi Realty and Social Media with logistics
Station Manager
Hopi Radio, KUYI
Kykotsmovi Village, AZ
12.2000 - 07.2007
- Developed community outreach initiatives to enhance audience engagement and support at local events.
- Managed programming schedule, coordinating content delivery for on-air listening.
- Daily operations, ensuring compliance with FCC regulations, recording monthly meter reads and implementation of station policies.
- Initiatives with learning the broadcast system to be able to trouble shoot the system, connectivity and mechanics for staying in operation.
- Trained and mentored staff and volunteers, fostering a collaborative team environment focused on professional growth.
- Keeping operations running at 90% of on-air time.
- Strong ability with taking phone directive in resolving minimal outages to return back to regular operations with being on-air.
Education
Associate of Science - Business Management And Accounting
Independence University
Salt Lake City, UT04-2020
Skills
- Strong local relations with Hopi community members, organizations and businesses
- Ability to create content for review, updates and processes of projects in visuals along with verbal explanations
- Strong verbal and written communication
- Strong organizational processing
- Time management skills
- Deadline oriented
- Ability to work independently
- Flexible when working in teams
- Understanding and respecting of local logistics management
- Strong understanding of Hopi culture, traditional and ceremonial calendars
- Ability to see positive outcomes
Timeline
Service Order Coordinator
Hopi Telecommunications
04.2009 - Current
Station Manager
Hopi Radio, KUYI
12.2000 - 07.2007
Associate of Science - Business Management And Accounting
Independence University