Tatiana Costello
Crown Point,Indiana
Summary
Executed community and economic development initiatives while providing exceptional customer service and conducting thorough data entry and research activities.
Overview
12
12
years of professional experience
Work History
CASE MANAGER
CEDA
10.2022 - Current
- Facilitated customer enrollment in LIHEAP and PIPP programs.
- Facilitated customer inquiries by providing detailed information on PIPP enrollment processes and obligations.
- Provided expert guidance on energy efficiency strategies to optimize resource usage.
- Facilitated application completion for program participants.
- Facilitated resolution of account and program participant issues through effective communication with utility companies.
- Managed and safeguarded highly sensitive and confidential information.
MEDICAL ASSISTANT
BRIGHT STAR MEDICAL STAFFING
08.2020 - 10.2022
- Administered patient care procedures, ensuring compliance with safety and health regulations.
- Assisted healthcare providers with patient examinations, maintaining accurate medical records and documentation.
- Coordinated scheduling of appointments, optimizing clinic workflow and enhancing patient experience.
- Educated patients on treatment plans, medications, and preventative care to improve health literacy.
- Monitored inventory levels of medical supplies, implementing efficient ordering processes to reduce costs.
LETTER CARRIER
UNITED STATES POSTAL SERVICE
08.2016 - 08.2020
- Executed timely delivery of packages and mail to businesses and residents across towns and cities.
- Established efficient delivery routes and executed mail distribution six days a week.
- Facilitated package receipt confirmations by ensuring individuals signed off upon delivery.
- Organized mail into sequential delivery order.
- Executed mail delivery operations using approved vehicles and on foot as necessary.
APPEALS CLERK/VERIFIER/INTAKE
CEDA
08.2013 - 08.2016
- Executed comprehensive reviews of denial process appeals to ensure compliance and accuracy.
- Conducted comprehensive verification reviews for applicant-submitted information across multiple assistance programs.
- Managed processing of over 100 reconnection files daily to ensure timely updates.
- Facilitated enrollment processes for individuals from diverse ethnic backgrounds seeking benefits.
Skills
Developed and delivered clear verbal and written communication to support project objectives
Ensured accuracy and precision in deliverables to uphold quality standards
Implemented strategies to streamline organizational processes and improve efficiency
Cultivated strong relationships to enhance teamwork and project outcomes
Led community development projects aimed at enhancing local economic conditions Oversaw partnerships with government agencies and organizations to drive sustainable growth Championed initiatives that fostered collaboration among community members and businesses
Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
Performed data entry tasks to support efficient record-keeping and information retrieval
Developed strategies to enhance energy efficiency, contributing to sustainability goals
Facilitated program service operations to support organizational objectives
Oversaw office management functions to optimize workflow and enhance team collaboration Led initiatives to streamline processes and improve operational efficiency Fostered a positive work environment through effective resource allocation and team support
Implemented effective time management strategies to streamline workflow and meet deadlines
Conflict resolution
Timeline
CASE MANAGER
CEDA
10.2022 - Current
MEDICAL ASSISTANT
BRIGHT STAR MEDICAL STAFFING
08.2020 - 10.2022
LETTER CARRIER
UNITED STATES POSTAL SERVICE
08.2016 - 08.2020
APPEALS CLERK/VERIFIER/INTAKE
CEDA
08.2013 - 08.2016