Alicia Zavala
Moreno Valley,CA
Summary
Dedicated healthcare professional with a strong focus on providing exceptional patient care. Skilled in handling challenging situations, maintaining composure under pressure, managing emotional encounters, demonstrating empathy, and fostering positive communication. Proficient in various healthcare settings such as hospitals, clinics, and urgent care facilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Specialist/ Referral Coordinator
Peak Gastroenterology Associates
03.2024 - 06.2025
- Maintained patient confidentiality by adhering to HIPAA guidelines and clinic policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Processed referral requests from patients, doctors and other health care professionals.
Care Team Assistant/ PSR
Scripps Green Hospital
07.2019 - 10.2023
- Assist MRI technologist with set up for various types of exams on 2 types of Siemens machines.
- Clean exam rooms after use of all patients including various types of isolations.
- Screen patients for implants and fears of claustrophobia.
- Stock exam rooms and monitor equipment to insure proper function.
- Check in patients, answer phones, schedule appointments, print, fax, email, pull cardiology reports, Environmental Safety Tracer, Fall Hazard Risk Tracer.
- Learned and adapted quickly to new technology and software applications.
- Volunteered on the "Patient Experience Committee."
Patient Transporter
Scripps Green Hospital
03.2017 - 07.2019
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as Hoyer lift, Sara Steady, Slide boards, or other devices.
- Cleaned, sanitized and moved hospital equipment.
- Responded to emergency situations to help with lifting and transporting patients.
Environmental Services/ Weekend Lead
Scripps Healthcare/SSRS for EVS
09.2016 - 03.2017
- Managed a crew of up to 20 employees.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Worked well in a team setting, providing support and guidance.
- Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
GED -
Escondido Adult School
San Diego, CA01-2023
Skills
- Epic, Outlook, Microsoft Teams, Kronos, Paycom, and Updocs
- HoverMatt, Slide Board, Slider Sheets, Gait Belt, Sara Steady, Hoyer Lift, motorized beds and gurneys
Certification
- CNA - Certified Nurse Assistant #CNA1262405
- Basic Life Support #265414100955 EXP 8/2027
Timeline
Patient Access Specialist/ Referral Coordinator
Peak Gastroenterology Associates
03.2024 - 06.2025
Care Team Assistant/ PSR
Scripps Green Hospital
07.2019 - 10.2023
Patient Transporter
Scripps Green Hospital
03.2017 - 07.2019
Environmental Services/ Weekend Lead
Scripps Healthcare/SSRS for EVS
09.2016 - 03.2017
GED -
Escondido Adult School
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