Theresa Mitcham
Texas City,TX
Summary
Reliable and detail-oriented professional with an extensive background in healthcare administration, patient intake, and office operations. Known for being a quick learner and strong communicator, I am eager to transition into a new role where I can apply my skills in organization, multitasking, and customer service. Tech-savvy and self-motivated, I work well independently and thrive in fast-paced environments. I'm available to start immediately and ready to contribute value to a team.
Healthcare professional prepared for patient intake responsibilities with strong organizational and communication skills. Proven track record in optimizing patient flow and enhancing overall patient experience. Committed to fostering collaborative environment and adapting to dynamic healthcare needs. Expertise in patient data management and empathetic patient interactions.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Patient Intake Specialist
Principle Health Systems
01.2024 - 07.2025
- Manage new patient intake, process referrals, and ensure all documentation is complete.
- Schedule appointments and conduct follow-up outreach within 24 hours.
- Educate patients on insurance coverage, financial obligations, and care plans.
- Verify insurance, calculate patient balances, and secure prior authorizations.
- Maintain PMP reports and patient records in NextGen EHR.
- Track and report KPIs and bonus-related metrics in Excel.
- Collaborate with clinical and administrative teams to streamline patient onboarding.
- Handled daily accounts receivable, billing, and reconciliation processes.
- Used Excel for financial reporting and analysis of billing discrepancies.
- Processed STAT and Pick-Up (PU) fees in accordance with service logs.
- Reviewed daily patient census using PointClickCare and LabDaq to ensure billing accuracy.
- Maintained clean claims and resolved billing issues for faster reimbursements.
Business Office Representative
Museum District Aesthetic Surgery Center
06.2021 - 10.2022
- Oversaw front and back-office operations in a surgical setting.
- Scheduled surgeries, verified insurance, and coordinated pre-operative check-ins.
- Managed patient payments and maintained financial records.
- Handled AP processes and bookkeeping.
- Assisted in facility closure during bankruptcy proceedings.
Business Office Manager
Foundation Surgery Affiliates MedCenter / Kirby Glen Ambulatory Surgery
11.2010 - 11.2020
- Managed credentialing for 30+ providers, ensuring compliance with payer requirements.
- Used AdvantX for coding, billing, collections, and account management.
- Processed monthly financial close by the 2nd business day.
- Oversaw AP/AR in ENVI/Oracle, payroll in Kronos, ADP, and Paycom.
- Maintained clinical documentation in Surgical Notes, One Medical Passport, and CaseTabs.
- Uploaded quarterly THCIC Health Statistics reports.
- Served as Novitas SPOC for Medicare security compliance.
Office Manager / Assistant Administrator
Foundation Surgery Center of Dickinson
07.1999 - 10.2010
- Managed physician credentialing and reappointment processes.
- Oversaw revenue cycle management using AdvantX.
- Processed payroll via Citrix, ADP ezLabor, and UltiPro.
- Administered Care Credit for patient financing options.
- Led month-end close by the 5th business day.
- Prepared meeting materials for monthly physician meetings.
- Tracked patient satisfaction via CTQ surveys.
- Assisted with PACU discharge workflow and infection control reporting.
- Uploaded THCIC Health Statistics reports.
- Licensed Notary Public.
Education
Texas City High School
Texas City, TXSkills
- Electronic Health Records: NextGen, Surgical Notes, PointClickCare
- Billing Software: AdvantX, Oracle, ENVI, LabDaq
- Payroll Systems: Kronos, ADP, Paycom, UltiPro
- Microsoft Excel (advanced), Word, Outlook
- Remote-ready: Comfortable with Zoom, Teams, email correspondence, and secure data management
Certification
Licensed Notary Public.
Work Type
Full TimeWork Location
RemoteOn-SiteTimeline
Patient Intake Specialist
Principle Health Systems
01.2024 - 07.2025
Business Office Representative
Museum District Aesthetic Surgery Center
06.2021 - 10.2022
Business Office Manager
Foundation Surgery Affiliates MedCenter / Kirby Glen Ambulatory Surgery
11.2010 - 11.2020
Office Manager / Assistant Administrator
Foundation Surgery Center of Dickinson
07.1999 - 10.2010
Texas City High School
Availability
Available immediately for full-time opportunities.
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