Alicia A. Vleminckx
Kingsport,TN
Summary
Results driven and constantly motivated to be the top performer in all sales categories. Effective decision maker with equally strong analytical and problem-solving aptitude. Strong relationship builder, applying genuine people skills, focused listening and cooperative creativity. Excellent written and verbal communication skills. Hands-on leader and mentor noted for a motivational approach to management. Dedicated to leadership of empowerment and accountability. Professionally organized, operationally focused and committed to meeting and exceeding sales goals.
Overview
28
28
years of professional experience
Work History
Account Services Representative
Foundation Finance Company
10.2023 - 02.2024
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Utilized Shaw-Spectrum, NAVEX, Five9
Customer Care Representative
Northern Safety and Industrial
05.2022 - 10.2023
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed supplier deliveries around client needs to increase client retention.
- Navigated multiple computer systems and applications to find information. e.g SAP, Bitrix24
- Prepared all documentation for exporting orders outside of the U.S.
- Promoted to Tier II after 3 weeks in training.
District Manager
Sally Beauty Holdings
01.2019 - 05.2022
- Supervised 24 locations to enforce high-quality standards of operation and sales results. $22MM in annual sales, over 150 employees.
- Regional District Manager Trainer : trained and mentored 11 district and area managers for the region.
- Member of the Loss Prevention & Safety Committee 2020, 2021 & 2022.
- Key contributor for product allocation and distribution, piloted LTL services for company rollout.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations. Ranked in Top 5 out of 95 districts year over year in customer loyalty program.
- Identified, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team. 19 internal promotions.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Consistently in top 10% in sales plan, comparable sales and all KPI's every year.
- Implemented new business development through professional services offering, increasing store sales by 10% to 20% annually.
- Brand Standards Visual Expert
District Manager
GYMBOREE GROUP (Crazy 8)
01.2017 - 02.2018
- Supervised 12 to 15 locations to enforce high-quality standards of operation. $11 MM in annual sales volume, over 100 employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Store Manager
GYMBOREE GROUP (Crazy 8)
01.2015 - 01.2017
- Promoted to District Manager of Crazy 8 Minnesota, January 2017.
- Developed bench strength and promoted 3 internal employees into leadership positions.
- Outperformed District and Region in Comparable Sales, Plan, Conversion and Units Per Transaction first year in role.
- Double digit increase in Comparable Sales, Conversion, Average Transaction and Units Per Transaction in 2015 & 2016.
- Shrink reduction of 55% in first year.
- Increased In-store Online Sales by 90% in 2015
- Tennessee District Store of the Year 2015 2016 & 2017
Education
Honors Diploma -
Volunteer Comprehensive High School
Sociology -
EAST TENNESSEE STATE UNIVERSITY
Johnson City, TNCoursework completed - Logistics, Transportation and Distribution
Association Supply Chain Management
03.2023
Skills
- Territory Management
- Sales strategy development
- Strategic Planning
- Brand Development
- Relationship Building
- Excellent Communication
- Problem-solving aptitude
- Operations Oversight
- Leadership Development
- Human Resource Management
- Operations Improvements
- Data Analytics
- Sales management
- Performance Oversight
- Business and Operations Analysis
Assessments
DISC Assessment
Caliper Profile
Strength Finders 2.0
Timeline
Account Services Representative
Foundation Finance Company
10.2023 - 02.2024
Customer Care Representative
Northern Safety and Industrial
05.2022 - 10.2023
District Manager
Sally Beauty Holdings
01.2019 - 05.2022
District Manager
GYMBOREE GROUP (Crazy 8)
01.2017 - 02.2018
Store Manager
GYMBOREE GROUP (Crazy 8)
01.2015 - 01.2017
Honors Diploma -
Volunteer Comprehensive High School
Sociology -
EAST TENNESSEE STATE UNIVERSITY
Coursework completed - Logistics, Transportation and Distribution
Association Supply Chain Management
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