Alicia (Ali) Gonzales
Santa Paula,CA
Summary
Dedicated customer service representative with expertise in cash handling and problem solving. Proven ability to process transactions efficiently, enhancing overall customer satisfaction. Versatile experience across multiple departments, ready to tackle new challenges and opportunities.
Overview
5
5
years of professional experience
Work History
Cashier Assistant
Costco Wholesale
Oxnard, California
08.2023 - 11.2025
- Processed transactions accurately through point-of-sale systems.
- Processed customer transactions quickly and accurately, ensuring all items scanned properly for seamless checkout.
- Managed cash register operations to ensure efficiency during peak hours.
- Guided customers in locating products and efficiently resolving inquiries to enhance shopping experience.
- Engaged with customers courteously to foster positive interactions and enhance service quality during checkout.
- Maintained cleanliness and organization of checkout areas consistently.
- Stocked shelves and ensured product availability for customers.
- Provided support during inventory counts and restocking efforts.
Cashier
CVS Pharmacy
Santa Paula, California
03.2021 - 07.2023
- Processed customer transactions efficiently, ensuring smooth checkout experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained accurate cash register and balanced drawer daily, contributing to overall financial integrity.
- Assisted customers with product inquiries and navigation, enhancing customer satisfaction.
- Handled returns and exchanges while following store policies.
- Achieved 13 CarePass subscriptions in one day, boosting customer engagement.
- Ensured inventory accuracy by restocking and arranging merchandise. by restocking shelves and organizing displays.
Host/Server
Chili's Restaurant
Wesley Chapel, Florida
11.2020 - 02.2021
- Greeted and seated guests promptly in a fast-paced dining environment.
- Delivered meals and beverages efficiently to ensure guest satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained cleanliness of tables, menus, and dining areas throughout service.
Education
Some College (No Degree) - Psychology
Ventura College
Ventura, CA09-2026
Skills
- Cash register operations
- Checkout efficiency
- Inventory management
- Merchandise restocking
- Customer service
- Customer engagement
- Customer retention
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Patience and empathy
- Inventory support
- Customer service
Timeline
Cashier Assistant
Costco Wholesale
08.2023 - 11.2025
Cashier
CVS Pharmacy
03.2021 - 07.2023
Host/Server
Chili's Restaurant
11.2020 - 02.2021
Some College (No Degree) - Psychology
Ventura College