Alicia Arista
Burleson,TX
Summary
Dynamic and dependable professional with a proven track record at HEB Grocery Store, excelling in customer service and timely deliveries. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Strong teamwork skills complemented by a valid driver's license ensure efficient operations and positive interactions in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Delivery Driver
HEB Grocery Store
Burleson, TX
06.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Assistant Manager
Family Dollar
Fort Worth, TX
06.2011 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
Calvary Christian Academy
Fort Worth, TX05.2008
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Time management skills
Timeline
Delivery Driver
HEB Grocery Store
06.2022 - Current
Assistant Manager
Family Dollar
06.2011 - 01.2019
High School Diploma -
Calvary Christian Academy