Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alicia De La Rosa

Tampa

Overview

8
8
years of professional experience

Work History

Bartender

Aloft - Sal Y Mar
02.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Sales Associate

Dooney & Bourke
10.2020 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Lifestyle Associate

Esplanade at Artisan Lakes
04.2019 - 01.2021
  • Increased resident satisfaction by resolving complex issues and providing exceptional service at all times.
  • Coordinated schedules and timelines for resident events and leisure classes.
  • Responded to email correspondence from both management and clients in a timely and effective manor.
  • Kept reception area clean and neat to give visitors positive first impression.

Receptionist

Castro and Brown P.A.
09.2019 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Key Holder

Loreal Cosmetics - Luxury Beauty Store
09.2016 - 01.2019
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.

Education

High School Diploma -

Palmetto High School
Palmetto, FL
06-2014

Skills

  • Customer service
  • Data entry
  • POS system operations
  • Microsoft office
  • Strong multitasking

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Aloft - Sal Y Mar
02.2021 - Current

Sales Associate

Dooney & Bourke
10.2020 - 08.2021

Receptionist

Castro and Brown P.A.
09.2019 - 03.2020

Lifestyle Associate

Esplanade at Artisan Lakes
04.2019 - 01.2021

Key Holder

Loreal Cosmetics - Luxury Beauty Store
09.2016 - 01.2019

High School Diploma -

Palmetto High School

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Alicia De La Rosa