Alicia Francisco
Santa Ana,CA
Summary
Seeking a position where I can utilize my experience, education, skills and capacity to contribute to the overall success of the company.
Overview
3
3
years of professional experience
Work History
Hr Admin
Streamline connections
04.2022 - 10.2023
- Manage employee recruiting, evaluation and training
- Assisted HR manager with projects and duties as requested
- Scheduled candidates through phone calls and emails about interview date and venue.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Collaborated with managers to identify and address employee relations issues.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
Headquarter Customer Service
Service Champions Heating And Air Conditioning
09.2020 - 02.2022
- Answered incoming calls for a total of 6 HVAC/Plumbing companies
- Inbound calls/Outbound calls
- Scheduled, rescheduled, canceled & overturn appointments
- Assisted in live dispatching technicians to clients homes
- Worked side by side with accounting, warehouse, dispatch, and technicians to assist clients
- Took Spanish calls and emails, helped in translating.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced call wait times by implementing effective call routing strategies, enhancing customer satisfaction.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Criminal Justice
California State University Dominguez Hills
Carson, CA05.2018
Associate of Arts - Criminal Justice
Santa Ana College
Santa Ana, CA12.2015
High School Diploma -
Century High School
Santa Ana, CA06.2012
Skills
- Bilingual English, Spanish
- Leadership
- Administrative assistant
- Recruiting/ Talent Acquisition
- Customer service
- Interpersonal skills
- Time management
- Conflict resolution
- Sales, retail
- Multi-line phones
- Word, Excel, Outlook, PowerPoint
- Human Resources Support
- Remote Conferencing and Communication
Timeline
Hr Admin
Streamline connections
04.2022 - 10.2023
Headquarter Customer Service
Service Champions Heating And Air Conditioning
09.2020 - 02.2022
Bachelor of Science - Criminal Justice
California State University Dominguez Hills
Associate of Arts - Criminal Justice
Santa Ana College
High School Diploma -
Century High School