Alicia L Olson
Grand Rapids,MI
Summary
Sales Manager with 6+ years experience providing excellent customer service while driving sales. Capable of analyzing statistics to strategize sales efforts to meet goals, as well as establishing a strong customer base by building and maintaining relationships. Cultivating a professional atmosphere, focusing on teamwork, product knowledge, and a positive attitude.
Overview
20
20
years of professional experience
Work History
Business Development Representative
Charter Industries
09.2022 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
Customer Service Representative
Charter Industries
10.2019 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Manager
Maurices
03.2013 - 08.2014
- Manage all areas of store operations
- Analyze sales reports/store statistics/individual statistics
- Meet sales goals by implementing action plans
- Provide consistent coaching
- Merchandize to present current product statements/sell through product
- Growing business through networking locally
- Consistently recruiting potential hires
Education
Bachelor of Science - Psychology / Sociology
Western Michigan University
Skills
- Building Rapport
- Learning Product Knowledge
- Analyzing Reports / Statistics
- Coaching / Developing Associates
- Growing Customer Base
- Uplifting Customers / Associates
Complete work history at:
LinkedIn.com/in/alicia-olson
Timeline
Business Development Representative
Charter Industries
09.2022 - Current
Customer Service Representative
Charter Industries
10.2019 - 09.2022
Sales Manager
Maurices
03.2013 - 08.2014
Bachelor of Science - Psychology / Sociology
Western Michigan University
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