Alicia M. Tyler
Vector Security Networks
Manassas,VA
27
years of professional experience
Over 30 years of experience in customer service/human resources; Excellent communication skills; Outstanding performance under pressure; Quickly adaptable to different work environments; Microsoft Office Proficient
Work History
Project Coordinator
2 Years- Coordinated scheduling with technicians for updates/upgrades to customer fire/burglar/CCTV systems, ensuring timely completion
- Submitted requests for parts and lifts, facilitating necessary orders for project execution
- Draft contracts to outline job pricing and terms to secure pricing of the jobs being done
- Submit requests for parts/lifts needing to be ordered
- Create shipping labels for parts return
Regional Operation Coordinator
2 Years 1 Month- Coordinate scheduling with technicians to service customers' site issue
- Submitted requests for necessary parts to ensure timely service
- Coordinated regional operations to ensure compliance with security protocols and standards.
- Implemented process improvements that enhanced operational efficiency across multiple locations.
- Managed scheduling and logistics for service appointments, optimizing resource allocation.
Customer Service Representative
10 Months- Managed customer accounts to ensure satisfaction and resolve issues
- Booked appointments for clients to streamline scheduling
- Responded to inquiries and issues, providing timely solutions
- Assisted customers in inbound call center
Confirmation Specialist
5 Months- Confirmed and entered all information given with customers
- Confirmed and entered customer information to ensure accurate scheduling
- Checked calendar availability and assigned inspectors for timely inspections
- Called customers to verify scheduled appointments and ensure accuracy.
Nanny/Personal Assistant
1 Year 4 Months- Cared for children in a safe environment, household chores and ran personal errands.
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed engaging educational activities that promoted developmental milestones and creativity.
- Coordinated schedules for children's appointments and extracurricular activities to maximize time management.
Teachers Assistant
5 Months- Provided childcare services in a nurturing environment, conducted learning sessions, served lunch and snacks, accompanied and participated in outside activities
- Supported lead teacher in curriculum planning and classroom management.
- Assisted in implementing individual education plans for diverse learners.
- Facilitated small group instruction to enhance student engagement and understanding.
Human Resources Coordinator
4 Years 10 Months- Coordinated new hire orientation classes and managed recruitment process, reviewing and filing all related documents to ensure compliance.
- Assisted management in resolving employee relations issues, fostering a positive work environment.
- Created profiles in SAP for all new hires, processed title/salary changes and terminations
- Enrolled employees in benefit programs such as direct deposit, life, health, vision, and dental insurance.
Human Resources Associate
11 Years 6 Months- Performed the full cycle hiring process for Computer Science Corporation
- Assisted Human Resources In sourcing candidates and setting up interviews
- Assisted onboarding candidates throughout the onboarding process from start to finish
- Maintained and updated the company government compliance files.
- Executed full cycle hiring process for Computer Science Corporation, enhancing talent acquisition efforts
Education
High School Diploma
Skills
Project coordination
Time management
Team collaboration
Project management
Documentation management
Contract management
Attention to detail
Problem-solving
Timeline
Project Coordinator
Vector Security Networks
09.2024 - CurrentRead More
Regional Operation Coordinator
Vector Security Networks
08.2022 - 09.2024Read More
Customer Service Representative
My Plumber Plus
01.2022 - 11.2022Read More
Confirmation Specialist
MLM Home Improvement
10.2020 - 03.2021Read More
Nanny/Personal Assistant
All Four Paws Vet Relief Services
06.2019 - 10.2020Read More
Teachers Assistant
The Compass School
12.2018 - 05.2019Read More
Human Resources Coordinator
SOC LLC
09.2011 - 07.2016Read More
Human Resources Associate
Computer Science Corporation
03.2000 - 09.2011Read More
LGA Middle College High School
High School Diploma
Read More