ALICIA MARIE MARTIN

• Handled inbound calls to assist customers with hotel accommodation needs across the U.S., Mexico and Canada
• Organized reservations for both near-term and future dates
• Identified suitable location and brand to meet customer preferences
• Confirmed reservation data was communicated effectively
• Processed credit card transactions for bookings

• Managed friendly and professional customer interactions
• Kept detailed records of daily activities through online customer database
• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions
• Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement
• Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup

• Managed day-to-day business operations
• Sales
• Inventory
• Managed online page

• Managed high call volumes while providing exceptional customer support and maintaining professional composure
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs
• Identified upselling opportunities to increase revenue generation
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
• Developed rapport with customers through empathetic listening skills
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

• Sorted and classified documents into appropriate filing systems for increased traceability
• Examined, categorized, and sorted incoming documents
• Operated office equipment to scan and copy documents
• Maintained physical and computer-based filing systems
• Located and retrieved requested documents in accordance with established policies

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
• Recommended complementary purchases to customers, increasing revenue
• Stocked merchandise
• Provided exceptional services and pleasant shopping experiences to retail customers

• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot
• Prepared food items in compliance with recipes and portioning control guidelines
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality
• Enhanced customer satisfaction by providing efficient and accurate cash transactions

•Managed store

•Organized merchandise

•Customer service

•Maintained store cleanliness

•Restocked dyes

•Learned and mastered new techniques

•Fulfilled customer orders

•Organized and priced merchandise