Alicia R Cortes
San Antonio
Overview
10
10
years of professional experience
2009
2009
years of post-secondary education
Work History
Office Assistant
Crew Cleaning Service Co.
San Antonio
04.2018 - Current
- Processed and prepared business or government forms and expense reports.
- Monitored and directed work of lower-level clerks.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Completed and mailed contracts, invoices or checks.
- Computed, recorded and proofread data or reports.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Delivered messages and ran errands.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Maintained cleanliness and organization of common areas, promoting a positive work environment for all staff.
- Performed routine maintenance checks on office equipment, troubleshooting issues and coordinating repairs as needed.
Manager's Assistant
Casa Cristo Reya
San Antonio
06.2016 - 03.2018
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Collaborated with marketing team to create promotional materials for target customers.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Implemented process changes to streamline sales department workflow.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
BBA - Business Administration And Management
Southern Careers Institute
San Antonio, TX 01.2025 - 12.2025
Southwest Preptory High School
San Antonio, TxSkills
- Customer service
- Project management
- Data analysis
- Microsoft Excel
- Office administration
- Mail management
- Office equipment maintenance
- Event preparation
- File maintenance
- Delivery scheduling
- Bank deposit reconciliation
- Relationship building
- Business administration
- Issue resolution
- File organization
- Spanish fluency
- Inventory tracking
- Front office management
- Payment processing
- Supply restocking
- 55 wpm typing speed
- Invoice processing
- Call handling
- Scheduling appointments
- Bookkeeping
Languages
Spanish
Professional
Timeline
BBA - Business Administration And Management
Southern Careers Institute
01.2025 - 12.2025
Office Assistant
Crew Cleaning Service Co.
04.2018 - Current
Manager's Assistant
Casa Cristo Reya
06.2016 - 03.2018
Southwest Preptory High School