Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alicia R Cortes

San Antonio

Overview

10
10
years of professional experience
2009
2009
years of post-secondary education

Work History

Office Assistant

Crew Cleaning Service Co.
San Antonio
04.2018 - Current
  • Processed and prepared business or government forms and expense reports.
  • Monitored and directed work of lower-level clerks.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Completed and mailed contracts, invoices or checks.
  • Computed, recorded and proofread data or reports.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Delivered messages and ran errands.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Maintained cleanliness and organization of common areas, promoting a positive work environment for all staff.
  • Performed routine maintenance checks on office equipment, troubleshooting issues and coordinating repairs as needed.

Manager's Assistant

Casa Cristo Reya
San Antonio
06.2016 - 03.2018
  • Managed daily operations of sales department, including supervision of staff members.
  • Established relationships with key clients, while maintaining existing customer base.
  • Achieved company growth and brand development through market expansion and sales.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Implemented process changes to streamline sales department workflow.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Education

BBA - Business Administration And Management

Southern Careers Institute
San Antonio, TX
01.2025 - 12.2025

Southwest Preptory High School
San Antonio, Tx

Skills

  • Customer service
  • Project management
  • Data analysis
  • Microsoft Excel
  • Office administration
  • Mail management
  • Office equipment maintenance
  • Event preparation
  • File maintenance
  • Delivery scheduling
  • Bank deposit reconciliation
  • Relationship building
  • Business administration
  • Issue resolution
  • File organization
  • Spanish fluency
  • Inventory tracking
  • Front office management
  • Payment processing
  • Supply restocking
  • 55 wpm typing speed
  • Invoice processing
  • Call handling
  • Scheduling appointments
  • Bookkeeping

Languages

Spanish
Professional

Timeline

BBA - Business Administration And Management

Southern Careers Institute
01.2025 - 12.2025

Office Assistant

Crew Cleaning Service Co.
04.2018 - Current

Manager's Assistant

Casa Cristo Reya
06.2016 - 03.2018

Southwest Preptory High School
Alicia R Cortes