Aliciya Gines
Clearfield,UT
Summary
Results-driven professional with extensive experience in sales and marketing, adept at tackling new challenges with a proactive and creative approach. Recognized for exceptional problem-solving skills, adaptability, and a focus on achieving impactful results. Proven track record as a Sales Development Representative, delivering superior customer service and consistently meeting goals. Highly organized, dependable, and tech-savvy, with a strong ability to manage multiple tasks efficiently. Committed to contributing to organizational success and driving growth through strategic and innovative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Agency Outbound Sales Representative
Reddit
03.2024 - Current
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made 35 cold calls per day resulting in client base growth by 35%.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Generated leads and established relationships with potential customers through outbound telephone calls and emails.
Client Partner
Reddit MarketStar
05.2023 - 03.2024
- Proactively manage a dynamic and diverse book of business, fostering strong client relationships and driving revenue growth through tailored solutions
- Execute comprehensive sales strategies, utilizing a full-funnel approach to identify and capitalize on opportunities across the customer journey
- Collaborate with cross-functional teams to develop and deliver custom advertising solutions, ensuring alignment with client KPI objectives and Reddit's capabilities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Client Happiness Manager
LaBella Sole Photography
12.2022 - 05.2023
- Managing advertising campaigns, sales initiatives, and lead generation strategies
- Excelling in crafting and optimizing ad campaigns, leveraging data-driven insights to maximize ROI, while fostering a strong client relationship to drive sales growth.
Sales Development Representative
Coalition
05.2022 - 12.2022
- Most demos set in the first month, scheduling sales calls while managing designated territory.
- Handling inbound and outbound calls and emails, scheduling and handling first quote, and setting up activation on platform sending activation codes and walking through the initial process
- Utilized Sales Force to manage sensitive client information and update existing and new client profiles.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Senior Benefits Consultant
GoHealth
06.2021 - 04.2022
- Became a certified licensed health insurance agent as a trusted expert on all things Medicare insurance-related
- Demonstrates excellent customer service as I effectively sell health insurance plans and products to customers, making the complex buying experience of healthcare transparent and easy to navigate
Technical Support
Netflix
01.2017 - 09.2017
- Maintained and handled a high volume of inbound calls for technical troubleshooting, billing, new member support, setting up new accounts, and general customer assistance
- De-escalated upset customers by providing effective solutions
- Deleted fraud accounts, refunded funds, and reported the fraud to the correct authorities or canceling subscriptions
Education
High School Diploma -
Northridge High School
Layton, UT01.2016
Skills
- Customer Relationship Building
- Territory Management
- Phone-based research
- Outbound Sales
- Lead sourcing
- Upselling strategies
- Performance marketing
- Salesforce
- Pipeline Management
- Closing Techniques
- Objection handling
Websites
Certification
- Over 200% Quarterly Attainment, Reddit - 2nd Quarter
Additional Information
- Founded and Led Outbound Agency Team: Successfully established and led a new outbound agency team from inception, driving the development of training programs and new materials to enhance pipeline efficiency and growth.
- Team Leadership and Strategy: Acted as the team lead for the Outbound ACP team, continuously developing and implementing strategies to maximize team performance and achieve organizational goals.
Timeline
Agency Outbound Sales Representative
Reddit
03.2024 - Current
Client Partner
Reddit MarketStar
05.2023 - 03.2024
Client Happiness Manager
LaBella Sole Photography
12.2022 - 05.2023
Sales Development Representative
Coalition
05.2022 - 12.2022
Senior Benefits Consultant
GoHealth
06.2021 - 04.2022
Technical Support
Netflix
01.2017 - 09.2017
High School Diploma -
Northridge High School
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