Summary
Overview
Work History
Education
Skills
Timeline
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Alick Findlay

Detroit,MI

Summary

Dynamic and adaptable professional with a dedicated work ethic and customer service background. Demonstrated commitment and eagerness to learn when being trained in the practice of cheese mongering at The Cheese Lady. Excelled in high-pressure environments at Ottava Via, demonstrating exceptional conflict resolution and multitasking abilities. This combined with the experience at the Ford Piquette Museum developed a proficiency in navigating large events in a way that ensures customer satisfaction and maximizes operational efficiency. Displayed flexibility at the Edsel and Eleanor Ford House by operating a number of different posts, as well as showing teamwork by maintaining clear and consistent communication with the other departments.

Through work done when acquiring a bachelor's degree, an ability to evaluate and analyze sources in a historical context has been sharpened. Moreover, the writing that has come out of these evaluations has been graded/seen as excelling in both attention to detail and ability to assess the bigger picture in terms of historical context. This developed the skills of file sourcing and management as they were required to study history effectively and sort through an abundance of primary and secondary sources. Furthermore, the tools used to access those sources demonstrated a deftness in the navigation of online and physical archives. These skills led to an understanding of the importance of protecting and preserving the files; thus, a competency in software and file security grew.

Overview

6
6
years of professional experience

Work History

Visitor Experience Associate

Edsel & Eleanor Ford House
Saint Clair Shores, Michigan
06.2025 - Current
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Processed admissions and membership transactions using point-of-sale systems.
  • Restocked gift shop merchandise and prepared displays for Ford House retail areas.

Cheesemonger

The Cheese Lady
06.2020 - Current
  • Boosted store reputation through active participation in local food festivals and farmer's markets.
  • Assisted with regular tasting events to showcase new products and facilitate community engagement.
  • Optimized workflow processes by implementing efficient cheese cutting and packaging techniques, reducing wait times for customers.
  • Serving, sampling, and selling products in a team oriented environment.
  • Assisted potential customers in discovering products that matched their tastes and preferences.
  • Educated customers on cheese pairings with wines, beers, and other foods to enhance their overall experience.

Setup Crew Member

Ford Piquette Avenue Plant
Detroit, Michigan
04.2025 - 07.2026
  • Set up event spaces at Ford Piquette Avenue Plant for Weddings and Large Business Events.
  • Arranged tables, chairs, signage, and display materials across museum rooms.
  • Coordinated with staff to match floor plans and setup instructions.
  • Moved equipment, props, and supplies using carts and safe lifting methods.
  • Loaded, unloaded, and transported equipment using hand trucks and dollies.
  • Reset exhibits and meeting spaces after events at the historic plant.
  • Cleaned up work area after each job was complete before moving on to next project.

Host

Ottava Via
09.2023 - 09.2024
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Organized seating for over 80 tables, accommodating varying party sizes and balancing requests and reservations from customers.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Addressed and de-escalated issues arising from unsatisfactory seating arrangements to maintain customer satisfaction.

Education

Bachelor of Arts - History & Political Science

Wayne State University
Detroit, MI
05-2025

Skills

  • Pressure management
  • Conflict resolution
  • Adaptability to adverse circumstances
  • Tech adaptability
  • Attention to detail
  • Event coordination
  • Multitasking
  • Reliability and punctuality
  • Task prioritization
  • POS systems
  • Analytical thinking
  • Effective communication

Timeline

Visitor Experience Associate

Edsel & Eleanor Ford House
06.2025 - Current

Setup Crew Member

Ford Piquette Avenue Plant
04.2025 - 07.2026

Host

Ottava Via
09.2023 - 09.2024

Cheesemonger

The Cheese Lady
06.2020 - Current

Bachelor of Arts - History & Political Science

Wayne State University
Alick Findlay