Alicyana Jones
Jacksonville,FL
Summary
Communicative with 3 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hampton By Hilton
Middleburg, FL
12.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
Night Auditor/Front Desk Agent
Extended Stay America
Hampton, VA
07.2022 - 12.2022
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Maintained a secure environment for the protection of guests' property and assets.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Care Coordinator
One Call
Jacksonville, FL
11.2020 - 04.2021
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
Education
Esthetician License - Esthiology
Aveda Institute
Jacksonville,Fl05-2024
High School Diploma -
Norwich Adult Education
Norwich, CT06-2019
Skills
- Report Generation
- Information Protection
- Safety and security procedures
- Front Office Support
- Customer Service
- Reservations
- Problem-solving skills
- Time Management
- Infection Control
- Relationship building and management
- Supply Management
Timeline
Front Desk Agent
Hampton By Hilton
12.2023 - Current
Night Auditor/Front Desk Agent
Extended Stay America
07.2022 - 12.2022
Care Coordinator
One Call
11.2020 - 04.2021
Esthetician License - Esthiology
Aveda Institute
High School Diploma -
Norwich Adult Education