Dynamic Front Desk Agent with expertise in conflict resolution and reservation management. Committed to creating positive guest experiences through effective communication and teamwork.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hotel Albuquerque
Albuquerque
09.2025 - Current
Welcomed guests, creating a positive first impression of the hotel.
Answered telephones and greeted visitors to assist with inquiries and direct to appropriate services.
Generated daily reports on occupancy levels and revenue to support management decisions.
Handled reservations using hotel management software for efficiency.
Coordinated with housekeeping to ensure room readiness for arriving guests.
Resolved guest complaints promptly to enhance overall guest satisfaction.
Answered phones, responded to inquiries, and took messages.
Food Runner
El Pinto
Albuquerque
07.2023 - 08.2024
Delivered food orders promptly to tables in a fast-paced dining environment.
Assisted servers with meal presentations and ensured timely service, contributing to positive guest satisfaction.
Communicated with kitchen staff to confirm order accuracy and special requests.
Ensured that all orders were correct before leaving the kitchen area.
Replenished water glasses, bread baskets, condiments, and other necessities to ensure uninterrupted service during meal periods.
Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
Supported team members during peak hours to maintain smooth operations and improve guest experience.