Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Charles Lopez-Burton

Charles Lopez-Burton

Albuquerque

Summary

Dynamic Front Desk Agent with expertise in conflict resolution and reservation management. Committed to creating positive guest experiences through effective communication and teamwork.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Hotel Albuquerque
Albuquerque
09.2025 - Current
  • Welcomed guests, creating a positive first impression of the hotel.
  • Answered telephones and greeted visitors to assist with inquiries and direct to appropriate services.
  • Generated daily reports on occupancy levels and revenue to support management decisions.
  • Handled reservations using hotel management software for efficiency.
  • Coordinated with housekeeping to ensure room readiness for arriving guests.
  • Resolved guest complaints promptly to enhance overall guest satisfaction.
  • Answered phones, responded to inquiries, and took messages.

Food Runner

El Pinto
Albuquerque
07.2023 - 08.2024
  • Delivered food orders promptly to tables in a fast-paced dining environment.
  • Assisted servers with meal presentations and ensured timely service, contributing to positive guest satisfaction.
  • Communicated with kitchen staff to confirm order accuracy and special requests.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Replenished water glasses, bread baskets, condiments, and other necessities to ensure uninterrupted service during meal periods.
  • Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
  • Supported team members during peak hours to maintain smooth operations and improve guest experience.

Education

Some College (No Degree) - Business Management

University of New Mexico
Albuquerque, NM

Skills

  • Reservation management
  • Guest relations
  • Hospitality services
  • Reservations
  • Customer service
  • Conflict resolution
  • Inventory oversight
  • Report generation
  • Data analysis
  • Team collaboration
  • Teamwork
  • Communication skills

Timeline

Front Desk Agent

Hotel Albuquerque
09.2025 - Current

Food Runner

El Pinto
07.2023 - 08.2024

Some College (No Degree) - Business Management

University of New Mexico
Charles Lopez-Burton