Open To Work
Alicyne Harvey
Pittsburgh,PA
Summary
Dynamic sales support specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Dynamic Purchasing Agent and Customer Service Representative with a proven track record at United Enertech. Excelled in procurement and inventory management, enhancing operational efficiency. Demonstrated exceptional communication skills, fostering team collaboration and customer loyalty. Skilled in contract negotiation and cost control, ensuring optimal resource utilization.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Sales Support Specialist
Pittsburgh Air Systems
10.2024 - 08.2026
- Coordinated communication between sales teams and customers to enhance service quality.
- Developed and maintained customer relationships, fostering trust and loyalty.
- Implemented process improvements that enhanced overall workflow efficiency within the sales department.
- Assisted customers with sales needs such as inventory and shipping questions.
- Coordinated responses and resources to handle special client requests.
- Boosted sales performance by providing timely and efficient support to the sales team.
Purchasing Agent
United Enertech
04.2022 - 08.2024
- Streamlined operations by accurately tracking purchase orders, invoices, and payments.
- Fostered positive work environment through collaboration, professional development, and open communication.
- Maintained complete documentation and records of all purchasing activities.
- Coordinated with suppliers to ensure timely delivery of materials.
Customer Service Representative / Sales Assistant
United Enertech
01.2021 - 04.2022
- Managed high-stress situations, maintaining professionalism while resolving disputes and conflicts to ensure customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled escalated calls, achieving satisfactory resolutions that benefited both customers and the company.
- Responded to customer requests for products and services, providing accurate information to enhance customer experience.
Order Entry Clerk
United Enertech
01.2019 - 01.2021
- Executed accurate order entry and data verification to ensure fulfillment accuracy.
- Documented shipping information for orders and tracked packages.
- Guided customers in product and service selections to enhance their shopping experience.
- Facilitated cash, credit, and debit card transactions to streamline payment processes.
Proofreader
Goldbondinc
04.2015 - 01.2019
- Improved document accuracy by meticulously proofreading and editing various types of content.
- Corrected grammatical and spelling errors in diverse documents, enhancing clarity and professionalism.
- Suggested revisions for awkward phrasing and unclear language, improving overall document quality.
- Revised documents to identify missed mistakes prior to submission, ensuring accuracy and attention to detail.
Education
Business Administration - Business Administration
Chattanooga State Community College
Chattanooga, TNHigh school diploma or GED - Business Administration
ChattanoogaSkills
- Microsoft Excel
- Customer service
- Purchasing
- Warehouse experience
- Procurement
- Data entry
- Computer skills
- Call center experience
- Microsoft Powerpoint
- Inventory control
- Sales
- Order Entry
- Negotiation
- Organizational skills
- Cost Control
- Time management
- Leadership
- Communication skills
- Inventory resolution
- Microsoft Word
- Analysis skills
- Microsoft Office
- Customer relationship management
- Order management
Timeline
Sales Support Specialist
Pittsburgh Air Systems
10.2024 - 08.2026
Purchasing Agent
United Enertech
04.2022 - 08.2024
Customer Service Representative / Sales Assistant
United Enertech
01.2021 - 04.2022
Order Entry Clerk
United Enertech
01.2019 - 01.2021
Proofreader
Goldbondinc
04.2015 - 01.2019
High school diploma or GED - Business Administration
Business Administration - Business Administration
Chattanooga State Community College
Work Preference
Job Search Status
Open to workDesired Job Title
Sales Support SpecialistCustomer Service RepresentativeWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteLocation: Pittsburgh, PA
Open to relocation: No