Danielle Alianello

• Primary Sales Support for 2 regional sales teams, Southeast Team and Midwest Team, consisting of about 20 Sales Reps.
• Generated quotes/proposals for customers/Sales Reps based on their individual requirements.
• Provided technical assistance to customers/Sales Reps in configuring product settings.
• Processed purchase orders from customers in a timely manner.
• Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
• Managed multiple projects simultaneously while meeting strict deadlines.
• Participated in weekly team meetings to discuss strategies for achieving goals.
• Answered customer and Sales inquiries regarding products, pricing, and availability. Provided timely responses to customer inquiries, ensuring high levels of customer satisfaction.
• Followed-up with sales teams and customers with complex issues to coordinate resolutions.
• Trained new sales support staff on internal processes and customer service best practices.
• Facilitated training sessions for the sales team on new products, technologies, and sales techniques.
• Maintained accurate records of customer orders and inquiries.
• Tracked sales leads and opportunities within the company's CRM system.
• Adhered to established policies and procedures when handling customer information.
• Tracked inventory levels to ensure product availability for customers.
• Monitored industry news related to competitors' activities, prices, promotions.
• Maintained up-to-date knowledge of industry trends and emerging technologies to support sales efforts.
• Created 3D configurations of products for customers, as well as detailed product spec reports.

• Greeted customers, answered questions and recommended specials to increase profits
• Operated POS terminals to input orders, split bills and calculate totals
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
• Served food and beverages to patrons and immediately remedied issues with orders
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems

Sales/Marketing/Customer Service Manager - 2006 - 2020

• Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty
• Developed clear, concise and visually appealing virtual presentations of products and services
• Updated homepage and high-traffic pages often to draw in visitors and bolster strategic sales initiatives
• Maintained current store, product and promotional knowledge to drive consistent sales
• Processed orders, invoices, and payments, and maintained accurate drawers to meet financial targets
• Engaged positively with each customer from all over the world, providing professional and polite support for sales and service needs
• Maintained relationships and followed up with customers
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
• Provided near real-time price quotes for diamond, gemstone, and precious metal fine jewelry
• Maintained strong knowledge of diamonds, gemstones, and precious metals by participating in workshops and attending regular trainings
• Developed open and professional relationships with team members, enabling better, more effective customer service
• Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections

Accounts Payable/Receivable Assistant Manager - 2018 - 2020

• Liaised with vendors to discuss account payments and clarify invoice information
• Communicated with vendors and other departments to reconcile company purchases
• Researched and resolved collections disputes to maintain customer relationships
• Prepared and reviewed financial statements, resolving discrepancies after careful analysis
• Tracked income and expenses for business using Quickbooks and Peachtree/Sage 50 Accounting

Shipping Manager - 2015 - 2018

• Managed day-to-day shipping and receiving, typically overseeing more than 100 packages in 24-hour period
• Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs
• Compared shipment contents with paperwork to support inventory accuracy and records management
• Organized storage areas to maximize movement efficiency and minimize labor
• Investigated inventory discrepancies to maintain recordkeeping validity
• Stayed up to date on USPS, UPS, and Fedex shipping programs and policies
• Managed weekly inventory and supply tracking, noting items requiring reorder
• Managed vendor relationships to support supply chain and maintain product quality
• Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers

Quality Control Manager - 2010 - 2015

• Inspected quality of finished products, making minor repairs to meet product expectations
• Used jewelers loop to conduct physical and visual inspections
• Consulted with engineers to resolve quality, production and efficiency problems
• Developed and implemented best practices for defect prevention and continuous improvement