ALISSA DINVIL
Brooklyn,USA
Summary
Results‑driven professional with experience in customer service, retail management, and team leadership. Skilled in fast‑paced environments with strengths in communication, problem‑solving, and delivering exceptional customer experiences. Passionate about supporting business success and improving client satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Anchor Home Health
46 Cook Street
08.2025 - Current
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and loyalty.
- Provided support in coordinating care services, ensuring timely and accurate service delivery.
- Educated clients on home health services, improving understanding of available resources.
- Collaborated with the healthcare team to streamline communication and service coordination.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
H&M
Brooklyn, NY
03.2024 - 04.2025
- Deliver outstanding customer service, assisting shoppers with product selection and styling advice.
- Maintain store organization and restock merchandise to ensure an appealing shopping environment.
- Work collaboratively with team members to drive sales and achieve company goals.
- Demonstrate adaptability in a fast-paced retail setting while meeting customer needs.
Manager
Cold Stone Creamery
Brooklyn, NY
02.2022 - 03.2024
- Led and supervised a team, ensuring high performance, productivity, and excellent customer service.
- Managed daily operations, including inventory control, scheduling, and staff training.
- Handled cash register transactions with accuracy and managed store financial records.
- Resolved customer concerns effectively, ensuring satisfaction and repeat business.
Education
Associate in Business Administration -
Kingsborough Community College (CUNY)
Brooklyn, NY06-2025
Esthetics License - Esthetics Program
Christine Valmy International School of Esthetics & Cosmetology
New York, NY05-2025
Skills
- Customer Relations & Service Excellence
- Leadership & Team Development
- Business Operations & Strategy
- Skincare & Beauty Industry Knowledge
- Facial Treatments & Skincare Techniques
- Adaptability & Quick Learning
- Conflict Resolution & Problem-Solving
- Attention to Detail & Organizational Skills
- Inventory Management & Merchandising
- Time Management & Multitasking
Languages
English
French
Haitian-Creole
Timeline
Customer Service Representative
Anchor Home Health
08.2025 - Current
Sales Associate
H&M
03.2024 - 04.2025
Manager
Cold Stone Creamery
02.2022 - 03.2024
Esthetics License - Esthetics Program
Christine Valmy International School of Esthetics & Cosmetology
Associate in Business Administration -
Kingsborough Community College (CUNY)