Aliena Taylor
Paola,KS
Summary
Accomplished General Manager with a proven track record at OP5 Sonic, enhancing sales, profitability, and customer retention by 30%. Expert in operations management and leadership, adept at fostering vendor relationships and staff development. Demonstrates exceptional problem-solving and team-building abilities, ensuring long-term success and loyalty through strategic planning and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
OP5 Sonic
03.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Paola Sonic
02.2014 - 10.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Paola High School
Paola, KSSkills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Effective leader
Time Management
Training and coaching
Team Leadership
Staff Management
Customer Relations
Staff Training
Staff training/development
Inventory Control
Customer Relationship Management
Employee Scheduling
Verbal and written communication
Administrative Skills
Labor Cost Controls
Customer Retention
Performance Improvement
Vendor relationships
Staffing
Certification
GMLC CERTIFICATION
AMLC CERTIFICATION
SERVSAFE CERTIFIED
Currently looking for advancement!
I have been with sonic for 11 years now stating as a carhop in 2014 and advancing to
assistant manager 6 month later. I spent from 2014 to 2020 as an assistant manger for Paola Sonic. in 2020 I left Paola Sonic for a warehouse position due to lack of advancement. I am once again looking for an advancement in my sonic career from General Manager to supervising partner, currently there is no advancement with my employer!
Timeline
General Manager
OP5 Sonic
03.2021 - Current
Assistant Manager
Paola Sonic
02.2014 - 10.2020
High School Diploma -
Paola High School