Aliesha Crippen
Des Moines,IA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Garage Clothing Store. Skilled in coaching and mentoring, with a strong focus on diversity and inclusion. Demonstrated ability to improve operational efficiency and solve problems, ensuring a 20% increase in team productivity. Expert in cash handling and fostering collaborative environments.
Overview
4
4
years of professional experience
Work History
Team Lead
Garage Clothing Store
02.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked with different stations to provide optimal coverage and meet production goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Made sure everyone was welcoming the customers and helping customers with what they were looking for.
Server/ Bartender
Olive Garden
05.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Sales Associate
Aeropostale
02.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Daycare Assistant
Little Sprouts Daycare
03.2020 - 01.2022
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Restocked supplies and personal hygiene products for use by students.
- Kept children between the ages of 1 and 3 safe and secure with vigilant oversight.
- Created engaging sensory-based activities that stimulated cognitive development in young learners.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Improved children's language development with daily reading and storytelling sessions.
Education
High School Diploma -
Carlisle High School
Carlisle, IA05.2023
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Schedule Management
- Diversity and Inclusion
- Problem-Solving
- Teamwork and Collaboration
- Team motivation
- Cash Handling
Timeline
Team Lead
Garage Clothing Store
02.2024 - Current
Server/ Bartender
Olive Garden
05.2023 - 02.2024
Sales Associate
Aeropostale
02.2022 - 11.2022
Daycare Assistant
Little Sprouts Daycare
03.2020 - 01.2022
High School Diploma -
Carlisle High School