ALIESHIA CARTER-HARRIS
COLUMBUS
Summary
Delivery driver with 3 years of experience in customer support operations, known for exceeding expectations and building lasting relationships. Demonstrates problem resolution skills and a courteous, professional demeanor in fast-paced environments. Committed to enhancing operational efficiencies and fostering teamwork to ensure timely and accurate deliveries.
Overview
6
6
years of professional experience
Work History
Clerical processer
TRC Staffing
Columbus
10.2025 - Current
- Processed customer orders to enhance accuracy and efficiency in a fast-paced environment.
- Maintained optimal inventory levels through systematic organization and regular replenishment.
- Collaborated with team members to achieve timely task completion and support overall operations.
- Followed safety protocols to maintain a secure work environment for all employees.
- Assisted in training new employees on standard operating procedures and best practices.
Delivery Driver
Wildebeests Delivery
Columbus
01.2023 - 10.2025
- Efficiently deliver packages, consistently meeting tight deadlines and ensuring customer satisfaction.
- Proposed ideas and solutions that improved team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Determined customer requirements to enhance service delivery.
Customer Care Representative
Express Scripts Home Delivery
01.2021 - 12.2022
- Resolved over 200 customer inquiries weekly, enhancing satisfaction and loyalty.
- Facilitated communication between departments to enhance service delivery.
- Implemented tracking system to reduce response time by 15 minutes per call.
- Trained new team members to create a collaborative and efficient work environment.
- Trained new team members, fostering a collaborative and efficient work environment.
Express scripts
Foundever
Columbus
01.2021 - 12.2022
- Proposed and implemented innovative solutions that improved team collaboration and project outcomes.
- Enhanced customer satisfaction by addressing issues promptly with expertise and friendly service.
- Executed daily tasks with precision and attention to detail, ensuring operational reliability.
Analyst of Customer Claims Inventory
L Brands
Columbus
08.2020 - 02.2022
- Trained others, demonstrating thorough knowledge of bank operations, policies, and procedures.
- Handled incoming and outgoing calls to support one call resolution for various L. Brands business lines.
- Assisted with various CBT modules, collaborating with team members through side-by-side sessions and chat.
- Collaborated with team members to assist in various CBT modules during side-by-side training sessions.
Education
GENERAL EDUCATION PROGRAM -
Franklin University
Columbus , Oh 01.2019 - 01.2019
Skills
- Order processing
- Document management
- Document processing
- File organization
- Data analysis
- Customer service
- Customer Support Operations
- Problem Resolution
- Team collaboration
- Surpassing expectations
- Relationship building
- Professional demeanor
Timeline
Clerical processer
TRC Staffing
10.2025 - Current
Delivery Driver
Wildebeests Delivery
01.2023 - 10.2025
Customer Care Representative
Express Scripts Home Delivery
01.2021 - 12.2022
Express scripts
Foundever
01.2021 - 12.2022
Analyst of Customer Claims Inventory
L Brands
08.2020 - 02.2022
GENERAL EDUCATION PROGRAM -
Franklin University
01.2019 - 01.2019