Summary
Overview
Work History
Education
Skills
Timeline
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Patrice Wilson

Roxbury,MA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level mainly work from home positions. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Clerical Assistant

Shelburne Recreationl Center
07.2003 - 08.2004
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Interacted with customers by phone, email, or in-person to provide informatiom

Customer Service Representative

Mass Health Information Management
09.2004 - 12.2006
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Professional Clinical Counselor

Telemynd
01.2007 - 11.2012
  • Offered individual outpatient therapy to adult clients with wide range of psychological problems.
  • Provided psychotherapy incorporating cognitive-behavioral, client-centered and play-therapy to treat wide range of psychological problems in patients.
  • Linked clients to other programs and community agencies to enhance treatment processes.

Inside Sales Closer

River City Marketing
12.2012 - 10.2023
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.
  • Maintained checklists of required documentation and open issues affecting closings.

Education

Pc Repair Certificate -

Mattapan Greater School of Technology
06.2013

High School Diploma -

Jeremiah E Burke High School
Dorchester, MA
06.2007

Skills

  • File Management
  • Regulatory Compliance
  • Data Collection
  • Application Review
  • Closing Support
  • Employment Verification
  • Customer Account Review
  • Problem-Solving
  • CRM Software
  • Customer Service
  • Microsoft Office
  • Extensions of Credit
  • Paperwork Processing
  • Scheduling
  • Appointment Scheduling
  • Call Management
  • Clerical Support
  • Call Triaging
  • Order Processing
  • Direct Sales
  • Customer Relations
  • Billing Adjustments and Refunds
  • Call Center Operations

Timeline

Inside Sales Closer

River City Marketing
12.2012 - 10.2023

Professional Clinical Counselor

Telemynd
01.2007 - 11.2012

Customer Service Representative

Mass Health Information Management
09.2004 - 12.2006

Clerical Assistant

Shelburne Recreationl Center
07.2003 - 08.2004

Pc Repair Certificate -

Mattapan Greater School of Technology

High School Diploma -

Jeremiah E Burke High School

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Patrice Wilson