Alieza Cromartie
Elizabethtown,NC
Summary
Dedicated professional with a proven track record at Philips Healthcare, enhancing patient wellbeing through exceptional personal hygiene assistance and emotional support. Skilled in HIPAA compliance and behavioral management, I've significantly improved patient comfort and safety. Expert in delivering outstanding customer service, my approach boosts loyalty and operational excellence.
Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Overview
8
8
years of professional experience
Work History
PCA
Philips Healthcare
03.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Facilitated personal hygiene management, feeding and ambulation.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Inspector General
USDA
10.2019 - 12.2024
- Evaluated the effectiveness of implemented corrective measures by conducting follow-up inspections as needed.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained new inspectors on proper techniques, standards, and best practices for conducting inspections.
Customer Service Representative
Lowes Home Improvment
05.2017 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Diploma - Health Education
West Bladen High School
Bladenboro, NC06.2016
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- HIPAA compliance
Timeline
PCA
Philips Healthcare
03.2024 - Current
Inspector General
USDA
10.2019 - 12.2024
Customer Service Representative
Lowes Home Improvment
05.2017 - 09.2020
Diploma - Health Education
West Bladen High School
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