Alif Hafiz

Individual with Secret Clearance from the US ARMY and with more than3 years of customer support experience. Created a developing knowledge base of common user issues, descriptions and resolutions. Repaired computers, laptops, and networks, with knowledge of all the hardware and software. Assisted in determining requirements and developing plans to ensure smooth installation and documentation of new software and applications. Performed analysis/troubleshooting of pcs peripheral devices including printers. Scheduled, tracked and deployed Windows10 to over25 desktops for employees on the network. Performed scans on PCs ensuring network devices are100% compliant with latest security patches.

Skilled Information Technology Specialist with background in managing complex technical projects, ensuring the security of data systems and troubleshooting hardware/software issues. Strengths include systematic understanding of IT infrastructure, network administration and cybersecurity protocols. Noteworthy contributions to improving system efficiency, reducing downtime and enhancing overall user experience in previous roles.