Alihya Cedeno
Greenville,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Intake Specialist
EverConvert
Greenville, SC
06.2025 - Current
- Conducted initial client assessments to gather relevant information and needs.
- Coordinated communication between clients and service providers for effective intake processes.
- Managed scheduling of appointments for clients with appropriate resources and services.
- Educated clients on available services, guiding them through the intake process.
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
Assistant Manager
Uniform Advantage
Greenville, SC
07.2021 - 06.2025
- Managed customer service inquiries and complaints in a timely manner.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Developed a system for tracking inventory and ordering supplies as needed.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Answered calls per shift to assist with customer questions and concerns.
Barista
Starbucks
Easley, SC
05.2020 - 07.2021
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Restocked product displays based on demand and projected sales.
- Collected payments and provided accurate change.
Server
Golden Corral Buffet and Grill
Easley, SC
09.2019 - 05.2020
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Carolina Academy High School
Greenville, SCSkills
- Product and Service Knowledge
- Employee Performance Evaluations
- Customer Relations
- Retail Operations
- Team Motivation
- Staff Supervision
- Money Handling
- Sales Growth
- Problem solving
- Time management
- Data entry
- Follow-up skills
- Adaptability
- Self motivation
- Decision-making
Timeline
Intake Specialist
EverConvert
06.2025 - Current
Assistant Manager
Uniform Advantage
07.2021 - 06.2025
Barista
Starbucks
05.2020 - 07.2021
Server
Golden Corral Buffet and Grill
09.2019 - 05.2020
High School Diploma -
Carolina Academy High School