Aliyah Dean
Kansas City,MO
Summary
Conscientious healthcare professional offering over three years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms, and supporting diagnostic processes through laboratory testing and medication administration. Upbeat with excellent communication skills. Proficient in primary care and other specialties like cardiology, pulmonary, and neurology outpatient clinics.
Overview
5
5
years of professional experience
Work History
Clinical Navigator
Saint Luke's Hospital
06.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Liaised with patients and addressed inquiries, appointment requests, and billing questions.
- Updated inventory, expiration, and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Scheduled appointments and registered patients
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed point-of-care testing like, COVID-FLU rapid test, vaginitis panels, STI testing, and Urinary analysis, etc.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
Meritas Health Cardiology
01.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained the patient's medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions
- Performed medical records management, including filing, organizing, and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Placed cardiac monitoring devices on patients
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Completed EKGs and other tests based on patient presentation in the office.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Phlebotomy Team Lead
Biolife Plasma Services
07.2019 - 11.2021
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
- Created a supportive atmosphere within the team by recognizing individual achievements and celebrating successes together as a group.
- Fostered collaboration between phlebotomists and other healthcare professionals by improving communication channels.
- Reduced patient wait times through strategic scheduling and workflow adjustments.
- Monitored patients for reactions and verified sample quality.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Trained and supervised junior technicians in laboratory protocols.
- Reduced processing time for samples by streamlining workflows and optimizing equipment usage.
- Safeguarded accuracy in test results by strictly adhering to safety protocols and regulatory requirements during sample handling processes.
Education
Master of Public Health -
Nova Southeastern University
Davie, FL05.2023
Bachelor of Science - Biology
University of West Georgia
Carrollton, GA05.2019
Skills
- Clinical assessment
- Venipuncture
- Specimen handling
- Medical terminology knowledge
- EMR / EHR
- Direct Patient Care
- Phlebotomy
- Laboratory Specimen Collection
- Certified in CPR/AED
- Knowledge of EKG rhythm interpretation
- Registration and Scheduling
- Patient Education
- Holter Monitor Application
Timeline
Clinical Navigator
Saint Luke's Hospital
06.2023 - Current
Medical Assistant
Meritas Health Cardiology
01.2023 - Current
Phlebotomy Team Lead
Biolife Plasma Services
07.2019 - 11.2021
Master of Public Health -
Nova Southeastern University
Bachelor of Science - Biology
University of West Georgia