Alijah Djanphie
Dumfries,VA
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath & Body Works
Clarksburg, MD
05.2024 - Current
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Federal Work Study Student (office Associate)
F. Ludwig Diehn School Of Music
Norfolk, VA, Virginia
11.2022 - Current
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Collaborated with staff members to guarantee students received best possible customer service.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Developed and implemented strategies to improve student engagement and retention.
Sales Associate Cashier
Food Lion
Woodbridge, VA
08.2021 - 08.2022
- Greeted all customers warmly to build a welcoming and positive atmosphere within the store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card, and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Increased sales by offering advice on purchases and promoting additional products.
- Connected with customers to support positive transaction experiences and address service concerns.
Crew Member
Burger King
Woodbridge, VA
12.2020 - 08.2021
- Checked dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from the management team.
- Addressed guest needs, questions, or concerns to create an optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
Education
Bachelor of Music - Performance - Vocal Performance
Old Dominion University
Norfolk, VA05.2026
Skills
- Crisis Situations
- POS System Operation
- Creative Solutions
- Product Sales
- Exceptional customer service
- Sales Development
Accomplishments
- James P. Stamos Scholarship Recipient
- ODU Crown Scholarship Recipient
Languages
English
Professional
Timeline
Sales Associate
Bath & Body Works
05.2024 - Current
Federal Work Study Student (office Associate)
F. Ludwig Diehn School Of Music
11.2022 - Current
Sales Associate Cashier
Food Lion
08.2021 - 08.2022
Crew Member
Burger King
12.2020 - 08.2021
Bachelor of Music - Performance - Vocal Performance
Old Dominion University