ARCILIA FEBLES
Miami
Summary
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet client needs. Offers skills in task prioritization and task management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
DUTY FREE AMERICAS, Miami International Airport
01.2023 - Current
- Encouraged customers to make additional purchases and suggested relevant items
- Met merchandising standards by keeping store stocked
- Demonstrated product features and capabilities to potential buyers
- Used product knowledge for handling objections
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Operated cash register and POS to process sales transactions and handle payments
- Supported loss prevention by helping identify theft
- Enticed customers with sales and promotions to boost sales
- Performed cleaning tasks, keeping store neat and organized
- Cultivated relationships with new and existing customers to drive sales
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Introduced promotions and sale opportunities, enticing customers
- Drove sales through customer relationship building and suggestive selling techniques
- Assisted customers with product selection to ensure customer satisfaction
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Promoted visual presentation standards by keeping store replenished
- Handled customer complaints and inquiries in a courteous and efficient manner
- Tagged new merchandise for sale and updated signs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
SALES ASSOCIATE
Ross Dress For Less
04.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
MARKDOWN LEAD
T J Maxx
03.2021 - 12.2022
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Monitored completeness, accuracy and compliance during inventory transactions.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Determined staffing needs, developing schedules to staff all shifts.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored progress of tasks to provide feedback for improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Met or exceeded production goals and objectives by following strict procedures.
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2021
Skills
- ABA Techniques
- Report Writing
- Percentage Calculations
- Therapeutic Exercise
- Crisis Situations
- Educational Strategies
- Development of Social Skills
- Data Collection
- Interactive Activities
- Constructive Feedback
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
Timeline
SALES ASSOCIATE
DUTY FREE AMERICAS, Miami International Airport
01.2023 - Current
SALES ASSOCIATE
Ross Dress For Less
04.2021 - 12.2022
MARKDOWN LEAD
T J Maxx
03.2021 - 12.2022
High School Diploma -
Miami Coral Park Senior High School
- RBT - Registered Behavior Technician
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