Alijah Hutchins-Rodriguez
LANSDOWNE
Summary
Results-driven professional with a strong background in customer service and cash handling. Experienced in managing front desk operations and maintaining high satisfaction levels through effective problem resolution.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Drexel University
09.2025 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
- Coordinated reservations and provided accurate information on university services and local attractions.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Handled guest inquiries and resolved issues, maintaining high levels of satisfaction and loyalty.
Sales Associate
Wawa Inc.
06.2024 - 04.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained clean and organized store environment to promote health and safety standards.
- Stocked shelves regularly, ensuring product availability and proper merchandising standards.
- Trained new associates on operational procedures and customer service best practices.
Team Leader
American Bread Company
10.2023 - 01.2026
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on best practices and operational procedures.
- Conducted performance evaluations, providing constructive feedback for continuous improvement.
- Managed inventory levels, coordinating with suppliers to ensure timely deliveries.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Master of Science - Engineering
Drexel University
Philadelphia, PA06-2030
High School Diploma -
Bonner And Prendie
Drexel Hill, PA06-2025
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Oral and written communications
- POS systems
- Administrative skills
Timeline
Front Desk Agent
Drexel University
09.2025 - Current
Sales Associate
Wawa Inc.
06.2024 - 04.2026
Team Leader
American Bread Company
10.2023 - 01.2026
Master of Science - Engineering
Drexel University
High School Diploma -
Bonner And Prendie